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Networks of aestheticization: the architecture, artefacts and embodiment of hairdressing salons

Author

Listed:
  • Shalene Chugh

    (Jackson Samuel Consulting and Search, London, shalene83@hotmail.com)

  • Philip Hancock

    (University of Warwick, Coventry, phillip.hancock@wbs.ac.uk)

Abstract

The aesthetic dimension of interactive service work is increasingly significant. This is reflected in the attention paid to it within both industrial sociology and organization studies. Such research has however tended to focus either on the aesthetic aspects of the labour process of service workers or, alternatively, on the material environments within which such labour takes place. This article draws on data derived from a case study investigation of two hairdressing salons in the UK. It extends our understanding of the aesthetics of such service encounters through an analysis of the inter-relationships between the human and non-human elements present in such workspaces. Incorporating elements of actor-network theory, it examines the aestheticization processes that emerge from, among other things those networks of architecture and design, non-human artefacts, and embodiment and aesthetic labour, that constitute the servicescapes of the salons in question.

Suggested Citation

  • Shalene Chugh & Philip Hancock, 2009. "Networks of aestheticization: the architecture, artefacts and embodiment of hairdressing salons," Work, Employment & Society, British Sociological Association, vol. 23(3), pages 460-476, September.
    • Handle: RePEc:sae:woemps:v:23:y:2009:i:3:p:460-476
    DOI: 10.1177/0950017009337060
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    References listed on IDEAS

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    1. Astrid Kersten & Ronald Gilardi, 2003. "The Barren Landscape: Reading US Corporate Architecture," Palgrave Macmillan Books, in: Adrian Carr & Philip Hancock (ed.), Art and Aesthetics at Work, chapter 10, pages 138-154, Palgrave Macmillan.
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    Cited by:

    1. Tracey Yeadon-Lee, 2012. "Doing Identity with Style: Service Interaction, Work Practices and the Construction of ‘Expert’ Status in the Contemporary Hair Salon," Sociological Research Online, , vol. 17(4), pages 56-66, November.
    2. Patrick McGovern, 2020. "In search of theory? The workplace case study tradition in the 21st century," Industrial Relations Journal, Wiley Blackwell, vol. 51(3), pages 136-152, May.
    3. McGovern, Patrick, 2020. "In search of theory? The workplace case study tradition in the 21st century," LSE Research Online Documents on Economics 103926, London School of Economics and Political Science, LSE Library.
    4. Virve Peteri, 2017. "Bad Enough Ergonomics," SAGE Open, , vol. 7(1), pages 21582440166, January.
    5. Ruth Simpson & Alison Pullen, 2018. "‘Cool’ Meanings: Tattoo Artists, Body Work and Organizational ‘Bodyscape’," Work, Employment & Society, British Sociological Association, vol. 32(1), pages 169-185, February.
    6. Katy Pilcher, 2012. "Performing in a Night-Time Leisure Venue: A Visual Analysis of Erotic Dance," Sociological Research Online, , vol. 17(2), pages 1-14, May.
    7. Busra Dilaveroglu & Cigdem Polatoglu & Aysen Ciravoglu, 2021. "A Review on Actor-Network Theory as a Potential Tool for Architectural Studies," Eurasian Journal of Social Sciences, Eurasian Publications, vol. 9(1), pages 44-60.

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