IDEAS home Printed from https://ideas.repec.org/a/sae/woemps/v21y2007i2p209-226.html
   My bibliography  Save this article

The concept of occupational community revisited: analytical and managerial implications in face-to-face service occupations

Author

Listed:
  • Peter Sandiford

    (Leeds Metropolitan University, p.sandiford@leedsmet.ac.uk)

  • Diane Seymour

    (Oxford Brookes University, dseymour@brookes.ac.uk)

Abstract

This article explores the concept of occupational community in an attempt to discover whether it provides a useful analytical tool for understanding work experience in face-to-face service occupations.The conceptual components of occupational community are identified and discussed and then applied to data gathered from an ethnographic study of workers in the UK public house sector.We argue that there are strong grounds for accepting that an occupational community does develop in this sector and plays a crucial role in determining the work experience of employees. However, we also suggest that in contrast to other industrial sectors, customers themselves have a significant, but not wholly unproblematic role to play.This role and its contribution to the development of occupational community are discussed and the analytical and managerial implications are then evaluated.

Suggested Citation

  • Peter Sandiford & Diane Seymour, 2007. "The concept of occupational community revisited: analytical and managerial implications in face-to-face service occupations," Work, Employment & Society, British Sociological Association, vol. 21(2), pages 209-226, June.
    • Handle: RePEc:sae:woemps:v:21:y:2007:i:2:p:209-226
    as

    Download full text from publisher

    File URL: http://wes.sagepub.com/content/21/2/209.abstract
    Download Restriction: no
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ivory, Chris & Casey, Rebecca & Watson, Kayleigh, 2016. "The role of mobile ICT in repair worker communities of practice," 27th European Regional ITS Conference, Cambridge (UK) 2016 148676, International Telecommunications Society (ITS).
    2. Shelagh Campbell & Yingqi Li & Junli Yu & Zhou Zhang, 2016. "The Impact of Occupational Community on the Quality of Internal Control," Journal of Business Ethics, Springer, vol. 139(2), pages 271-285, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:woemps:v:21:y:2007:i:2:p:209-226. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: http://www.britsoc.co.uk/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.