IDEAS home Printed from https://ideas.repec.org/a/sae/toueco/v9y2003i3p279-295.html
   My bibliography  Save this article

Innovation in the Tourism Sector: Results from a Pilot Study in the Balearic Islands

Author

Listed:
  • Marta Jacob
  • Joaquín Tintoré
  • Eugeni Aguiló
  • Alfonso Bravo
  • Juan Mulet

Abstract

This paper provides empirical evidence on innovation in various tourism firms in the Balearic Islands. The main results from this pilot study are as follows. Innovation is common in Balearic tourism firms, especially in the lodging and accommodation sector. Process, delivery and organizational changes are the most frequent forms of innovation. Non-technological innovation is common, especially in the lodging and accommodation sector. Technological innovation relates mainly to information and communication technologies. Firms usually become involved in the design and development of the technologies needed to introduce an innovation. The major impacts of innovation are an improved company image, enhanced profitability and increased customer satisfaction. The most important objectives in firms' innovation strategies are satisfying customer needs, increasing and maintaining market share, gaining competitive edge and improving service quality. The lack of skilled personnel and a resistance to change within the firm are the major obstacles to the introduction of innovations. After discussing these various findings, the authors provide methodological recommendations for the Community Innovation Survey (CIS) with regard to the tourism sector.

Suggested Citation

  • Marta Jacob & Joaquín Tintoré & Eugeni Aguiló & Alfonso Bravo & Juan Mulet, 2003. "Innovation in the Tourism Sector: Results from a Pilot Study in the Balearic Islands," Tourism Economics, , vol. 9(3), pages 279-295, September.
    • Handle: RePEc:sae:toueco:v:9:y:2003:i:3:p:279-295
    DOI: 10.1177/135481660300900303
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/135481660300900303
    Download Restriction: no
    File URL: https://libkey.io/10.1177/135481660300900303?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Sirilli, Giorgio & Evangelista, Rinaldo, 1998. "Technological innovation in services and manufacturing: results from Italian surveys," Research Policy, Elsevier, vol. 27(9), pages 881-899, December.
    2. Johan Hauknes, "undated". "Innovation in the Service Economy," STEP Report series 199607, The STEP Group, Studies in technology, innovation and economic policy.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mendoza-Moheno, Jessica & Cruz-Coria, Erika & González-Cruz, Tomás F, 2021. "Socio-technical innovation in community-based tourism organizations: A proposal for local development," Technological Forecasting and Social Change, Elsevier, vol. 171(C).
    2. María Tugores & Elisabeth Valle, 2016. "Innovation, hotel occupancy, and regional growth," Tourism Economics, , vol. 22(4), pages 749-762, August.
    3. repec:aly:journl:202189 is not listed on IDEAS
    4. Kanokporn Swangjang & Phitwalan Kornpiphat, 2021. "Does ecotourism in a Mangrove area at Klong Kone, Thailand, conform to sustainable tourism? A case study using SWOT and DPSIR," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 23(11), pages 15960-15985, November.
    5. Bartolomé Marco-Lajara & Patrocinio Carmen Zaragoza-Sáez & Enrique Claver-Cortés & Mercedes Úbeda-García, 2017. "Does institutional knowledge attract new firms in tourist districts?," Tourism Economics, , vol. 23(4), pages 898-910, June.
    6. Isidoro Romero & Igone Porto Gómez & Jon Mikel Zabala-Iturriagagoitia, 2019. "‘Cookpetition’: Do restaurants coopete to innovate?," Tourism Economics, , vol. 25(6), pages 904-922, September.
    7. Mikaela Backman & Johan Klaesson & Özge Öner, 2017. "Innovation in the hospitality industry," Tourism Economics, , vol. 23(8), pages 1591-1614, December.
    8. Panos T. Chountalas & Natalia Chatzifoti & Alexandra Alexandropoulou & Dimitrios A. Georgakellos, 2024. "Analyzing Barriers to Innovation Management Implementation in Sustainable Tourism Using DEMATEL Method," World, MDPI, vol. 5(4), pages 1-19, October.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Crespi, G. & Tacsir, E. & Vargas, F., 2014. "Innovation and productivity in services: Empirical evidence from Latin America," MERIT Working Papers 2014-069, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).
    2. Barge-Gil, Andrés & López, Alberto, 2014. "R&D determinants: Accounting for the differences between research and development," Research Policy, Elsevier, vol. 43(9), pages 1634-1648.
    3. Andrés Barge-Gil & Alberto López, 2015. "R versus D: estimating the differentiated effect of research and development on innovation results," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 24(1), pages 93-129.
    4. Frank Crowley & Jane Bourke, 2017. "The Influence Of Human Resource Management Systems On Innovation: Evidence From Irish Manufacturing And Service Firms," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 21(01), pages 1-28, January.
    5. Ortega-Argilés, Raquel & Piva, Mariacristina & Vivarelli, Marco, 2011. "Productivity Gains from R&D Investment: Are High-Tech Sectors Still Ahead?," IZA Discussion Papers 5975, Institute of Labor Economics (IZA).
    6. Wei-Shong Lin & Jui-Ling Huang & Margaret L. Sheng, 2014. "How the Organizational Goals Affect Knowledge Management," International Journal of Management, Knowledge and Learning, International School for Social and Business Studies, Celje, Slovenia, vol. 3(1), pages 3-22.
    7. Crass, Dirk & Schwiebacher, Franz, 2013. "Do trademarks diminish the substitutability of products in innovative knowledge-intensive services?," ZEW Discussion Papers 13-061, ZEW - Leibniz Centre for European Economic Research.
    8. Hipp, Christiane & Grupp, Hariolf, 2005. "Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies," Research Policy, Elsevier, vol. 34(4), pages 517-535, May.
    9. Faridah Djellal & Faïz Gallouj, 1999. "Services and the search for relevant innovation indicators: a review of national and international surveys," Science and Public Policy, Oxford University Press, vol. 26(4), pages 218-232, August.
    10. Yongan Zhang & Umair Khan & Seoyeon Lee & Madiha Salik, 2019. "The Influence of Management Innovation and Technological Innovation on Organization Performance. A Mediating Role of Sustainability," Sustainability, MDPI, vol. 11(2), pages 1-21, January.
    11. Andræs Barge-Gil, 2013. "Open Strategies and Innovation Performance," Industry and Innovation, Taylor & Francis Journals, vol. 20(7), pages 585-610, October.
    12. Tomasz Kijek, 2016. "Intellectual Property Rights And Appropriability Of Innovation Capital: Evidence From Polish Manufacturing Firms," Equilibrium. Quarterly Journal of Economics and Economic Policy, Institute of Economic Research, vol. 11(2), pages 387-399, June.
    13. Anning-Dorson, Thomas, 2018. "Customer involvement capability and service firm performance: The mediating role of innovation," Journal of Business Research, Elsevier, vol. 86(C), pages 269-280.
    14. Criscuolo, Paola & Nicolaou, Nicos & Salter, Ammon, 2012. "The elixir (or burden) of youth? Exploring differences in innovation between start-ups and established firms," Research Policy, Elsevier, vol. 41(2), pages 319-333.
    15. Faridah Djellal & Faïz Gallouj, 2001. "Patterns of innovation organisation in service firms: postal survey results and theoretical models," Science and Public Policy, Oxford University Press, vol. 28(1), pages 57-67, February.
    16. Hosung Son & Joosung Lee & Yanghon Chung, 2017. "Value Creation Mechanism of Social Enterprises in Manufacturing Industry: Empirical Evidence from Korea," Sustainability, MDPI, vol. 10(1), pages 1-24, December.
    17. Ljiljana Božić & Pierre Mohnen, 2016. "Determinants of Innovation in Croatian SMEs – Comparison of Service and Manufacturing Firms," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 28(1), pages 7-27.
    18. Faridah Djellal & Camal Gallouj & Faïz Gallouj, 2001. "La recherche-développement dans les services. Tome 1 (Synthèse)," Working Papers hal-01111902, HAL.
    19. Qiong Yao & Liwen Huang & Mingli Li, 2019. "The effects of tech and non-tech innovation on brand equity in China: The role of institutional environments," PLOS ONE, Public Library of Science, vol. 14(5), pages 1-24, May.
    20. Ark, Bart van & Broersma, Lourens & Jong, Gjalt de, 1999. "Innovation in services : overview of data sources and analytical structures," GGDC Research Memorandum 199944, Groningen Growth and Development Centre, University of Groningen.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:toueco:v:9:y:2003:i:3:p:279-295. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.