A Welfare Benefits Outreach Project to Users of Community Mental Health Services

Background: Many psychiatric service users are entitled to welfare benefits, but work from the UK and the USA suggests many are either unaware of their entitlements or find the benefits system difficult to access. Aims: This study has four aims: 1) to assess the extent to which people using a range of community mental health services receive the welfare benefits to which they are entitled; 2) to calculate the impact on income of receiving help from specialist benefits advisors; 3) to ascertain sociodemographic risk factors for under-claiming; and 4) to identify reasons for under-claiming related to the claims system itself, in order to make recommendations for routine practice. Methods: This report makes use of data collected during a welfare benefit uptake project by Mind in Croydon staff (MF-G, RO, RP). Benefit assessments were offered to a total of 153 people attending any Croydon resource centre (run by the Health Service) other than the pilot site, or day centre (run by Social Services) for people with mental health problems. All those who were identified as under-claiming were offered help pursuing claims through to conclusion. We used quantitative methods to address the first three aims; qualitative methods in the form of case studies were used to address the fourth. Results: One-third (34%) of people seen were getting their correct entitlement and two-thirds (66%) were under-claiming. All those found to be under-claiming who accepted all the help offered (87 out of 99 underclaimants) did gain additional benefits as a result, of a mean annual amount of £3079 each. Under-claiming was more frequent in those under 65 years of age, but having had previous advice or having a care manager did not protect against under-claiming. A number of reasons for under-claiming were identified. Conclusions: For a large and possibly increasing proportion of people using community mental health services, the current benefits system necessitates frequent advice and help by expert advisers to avoid poverty due to under-claiming. The adverse effects on quality of life and mental health may be significant, as are the economic implications of correcting this level of under-claiming.