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Communication Tools to Fight Bureaucratic Corruption in Iraqi Kurdistan: A Case Study

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  • Ahmed Omar Bali

Abstract

This study investigates the most important technological tools and techniques that have been introduced in some organizations in the Kurdistan Region of Iraq and compares those tools and techniques with that of the departments that still rely on a manual system. The research claims that technology, aside from its role in facilitating communication between employees and clients, is a potent force for fighting bureaucratic inefficiency and corruption and contributes to reassuring employees and clients. Theoretically, this research relies on an interdisciplinary approach which represents the connection between technology and human behavior, convenience, facilitation, and productivity within the administration communication systems. This research has adopted mixed-method approaches such as semi-structured interviews, participant observation, and surveys ( n = 422) as data collection tools, and it also analyzes data collected by thematic analysis as the main method of ethnographic study. The research finds that the communication tools can significantly contribute to administrative services and fight corruption, although such techniques have not been applied in Iraqi Kurdistan. The majority of the respondents recommended expanding technology tools in all organizations as there are no significant obstacles to introducing them even among the organizations that do not have requisite technology skills.

Suggested Citation

  • Ahmed Omar Bali, 2018. "Communication Tools to Fight Bureaucratic Corruption in Iraqi Kurdistan: A Case Study," SAGE Open, , vol. 8(4), pages 21582440188, November.
    • Handle: RePEc:sae:sagope:v:8:y:2018:i:4:p:2158244018811185
    DOI: 10.1177/2158244018811185
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    References listed on IDEAS

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    1. Ahmed Omar Bali & Mahdi Sofi Karim & Kardo Rached, 2018. "Public Diplomacy Effort Across Facebook: A Comparative Analysis of the U.S. Consulate in Erbil and the Kurdistan Representation in Washington," SAGE Open, , vol. 8(1), pages 21582440187, February.
    2. J. Edgardo Campos & Sanjay Pradhan, 2007. "The Many Faces of Corruption : Tracking Vulnerabilities at the Sector Level," World Bank Publications - Books, The World Bank Group, number 6848.
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    Cited by:

    1. Nai-Ying Whang, 2023. "Causes and Consequences of Corruption in Schools: The Role of Prevention and Control Promoted by Leaders’ Moral Impetus," SAGE Open, , vol. 13(3), pages 21582440231, August.

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