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The Effect of Patient Aggression on Healthcare Workers’ Mental Health and Anxiety Mediated by Psychological Well-being during the COVID-19 Outbreak

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  • Souad Hassanie
  • Georgiana Karadas
  • Olusegun A. Olugbade
  • Jeannette Saidy

Abstract

The aftermath effects including overstressed health systems, increased number of cases, death rates, and patient aggression have significant implications on the healthcare workers’ psychological well-being. Building on both the Health Belief Model and Conservation of Resources theory, this study examined the impact of patient aggression on healthcare workers’ psychological well-being, anxiety, and mental health during the COVID-19 pandemic. Further, the study tested the mediating role of psychological well-being in the abovementioned relationships. Data obtained from 549 Lebanese healthcare workers in private hospitals in a two-wave survey was used to evaluate the proposed study’s relationships, using confirmatory factor analysis and structural equation modeling. The results indicated that patient aggression has significant negative impact on healthcare workers’ psychological well-being and mental health while it increases anxiety. Further, psychological well-being partially mediated the relationship between patient aggression and anxiety. Theoretical contributions, practical implications of the study, and suggestions for further studies are discussed.

Suggested Citation

  • Souad Hassanie & Georgiana Karadas & Olusegun A. Olugbade & Jeannette Saidy, 2024. "The Effect of Patient Aggression on Healthcare Workers’ Mental Health and Anxiety Mediated by Psychological Well-being during the COVID-19 Outbreak," SAGE Open, , vol. 14(1), pages 21582440231, January.
    • Handle: RePEc:sae:sagope:v:14:y:2024:i:1:p:21582440231225553
    DOI: 10.1177/21582440231225553
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    References listed on IDEAS

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    1. Souad Hassanie & Olusegun A. Olugbade & Georgiana Karadas & Özlem Altun, 2022. "The Impact of Workload on Workers’ Traumatic Stress and Mental Health Mediated by Career Adaptability during COVID-19," Sustainability, MDPI, vol. 14(19), pages 1-18, September.
    2. Holly Blake & Fiona Bermingham & Graham Johnson & Andrew Tabner, 2020. "Mitigating the Psychological Impact of COVID-19 on Healthcare Workers: A Digital Learning Package," IJERPH, MDPI, vol. 17(9), pages 1-15, April.
    3. Joumana Younis & Hussin Jose Hejase & Hala Dalal & Ale Hejase & Soufyane Frimousse, 2022. "Leaderships’ Role in Managing Crisis in the Lebanese Health Sector: An Assessment of Influencing Factors," Post-Print hal-04579447, HAL.
    4. Joumana Younis & Hussin Jose Hejase & Hala Rashid Dalal & Nabila Abbas Ibrahim & Ale Hejase, 2021. "The Impact of Human Resource Practices on Nurses’ Turnover Intention: An Empirical Study of Hospitals in North Lebanon," Post-Print hal-04579423, HAL.
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