IDEAS home Printed from https://ideas.repec.org/a/sae/sagope/v13y2023i4p21582440231199324.html
   My bibliography  Save this article

Peer-to-Peer Accommodation User Experience: Evidence From Sri Lanka

Author

Listed:
  • Lasika Madhawa Munasinghe
  • Terans Gunawardhana
  • Nishani Champika Wickramaarachchi
  • Ranthilaka Gedara Ariyawansa

Abstract

With the emergence of the sharing economy, Airbnb has become the poster child for the digital peer-to-peer accommodation market in the hospitality industry. The study explores the attributes influencing Airbnb user experiences in Sri Lanka by analyzing online guest reviews. The study uses an exploratory research design to examine a large data set of Airbnb user reviews utilizing text mining and sentiment analysis. According to the analysis, five key themes emerged from the review comments: “recommend,†“host,†“experience,†“room,†and “location.†Furthermore, the relationship between the host and the guest greatly impacts the Airbnb user experience in Sri Lanka. Most Airbnb user reviews are positive and primarily focus on the host, while negative ones typically focus on the property’s indoor environmental quality. The study contributes to the literature on the sharing economy by offering a structured and extensive analysis of actual online reviews from Airbnb customers to understand their experiences better while providing valuable insights for various stakeholders in the industry.

Suggested Citation

  • Lasika Madhawa Munasinghe & Terans Gunawardhana & Nishani Champika Wickramaarachchi & Ranthilaka Gedara Ariyawansa, 2023. "Peer-to-Peer Accommodation User Experience: Evidence From Sri Lanka," SAGE Open, , vol. 13(4), pages 21582440231, October.
    • Handle: RePEc:sae:sagope:v:13:y:2023:i:4:p:21582440231199324
    DOI: 10.1177/21582440231199324
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/21582440231199324
    Download Restriction: no
    File URL: https://libkey.io/10.1177/21582440231199324?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Brochado, Ana & Troilo, Michael & Shah, Aditya, 2017. "Airbnb customer experience: Evidence of convergence across three countries," Annals of Tourism Research, Elsevier, vol. 63(C), pages 210-212.
    2. Mingming Cheng & Deborah Edwards, 2019. "A comparative automated content analysis approach on the review of the sharing economy discourse in tourism and hospitality," Current Issues in Tourism, Taylor & Francis Journals, vol. 22(1), pages 35-49, January.
    3. Ekaterina Smironva & Kiattipoom Kiatkawsin & Seul Ki Lee & Jinhoo Kim & Chung-Hun Lee, 2020. "Self-selection and non-response biases in customers’ hotel ratings – a comparison of online and offline ratings," Current Issues in Tourism, Taylor & Francis Journals, vol. 23(10), pages 1191-1204, May.
    4. Iis P. Tussyadiah & Juho Pesonen, 2018. "Drivers and barriers of peer-to-peer accommodation stay – an exploratory study with American and Finnish travellers," Current Issues in Tourism, Taylor & Francis Journals, vol. 21(6), pages 703-720, April.
    5. Juho Hamari & Mimmi Sjöklint & Antti Ukkonen, 2016. "The sharing economy: Why people participate in collaborative consumption," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 67(9), pages 2047-2059, September.
    6. Xiang, Zheng & Du, Qianzhou & Ma, Yufeng & Fan, Weiguo, 2017. "A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism," Tourism Management, Elsevier, vol. 58(C), pages 51-65.
    7. Kiattipoom Kiatkawsin & Ian Sutherland & Seul Ki Lee, 2020. "Determinants of Smart Tourist Environmentally Responsible Behavior Using an Extended Norm-Activation Model," Sustainability, MDPI, vol. 12(12), pages 1-15, June.
    8. Judith Bridges & Camilla Vásquez, 2018. "If nearly all Airbnb reviews are positive, does that make them meaningless?," Current Issues in Tourism, Taylor & Francis Journals, vol. 21(18), pages 2057-2075, December.
    9. Amanda Belarmino & Elizabeth Whalen & Yoon Koh & John T. Bowen, 2019. "Comparing guests’ key attributes of peer-to-peer accommodations and hotels: mixed-methods approach," Current Issues in Tourism, Taylor & Francis Journals, vol. 22(1), pages 1-7, January.
    10. Guojie Zhang & Rui Cui & Mingming Cheng & Qiqi Zhang & Zhiyong Li, 2020. "A comparison of key attributes between peer-to-peer accommodations and hotels using online reviews," Current Issues in Tourism, Taylor & Francis Journals, vol. 23(5), pages 530-537, March.
    11. Czesław Adamiak, 2022. "Current state and development of Airbnb accommodation offer in 167 countries," Current Issues in Tourism, Taylor & Francis Journals, vol. 25(19), pages 3131-3149, October.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Stefano Duglio & Giulia Mascadri & Giulia Salotti, 2024. "Airbnb and Mountain Tourism Destinations: Evidence from an Inner Area in the Italian Alps," Sustainability, MDPI, vol. 16(13), pages 1-15, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Xu, Xun & Zeng, Shuo & He, Yuanjie, 2021. "The impact of information disclosure on consumer purchase behavior on sharing economy platform Airbnb," International Journal of Production Economics, Elsevier, vol. 231(C).
    2. von Richthofen, Georg & von Wangenheim, Florian, 2021. "Managing service providers in the sharing economy: Insights from Airbnb’s host management," Journal of Business Research, Elsevier, vol. 134(C), pages 765-777.
    3. Zhihua Zhang & Rachel J. C. Chen & Lee D. Han & Lu Yang, 2017. "Key Factors Affecting the Price of Airbnb Listings: A Geographically Weighted Approach," Sustainability, MDPI, vol. 9(9), pages 1-13, September.
    4. Zhihua Zhang & Rachel J. C. Fu, 2020. "Accommodation Experience in the Sharing Economy: A Comparative Study of Airbnb Online Reviews," Sustainability, MDPI, vol. 12(24), pages 1-11, December.
    5. Giulia Contu & Luca Frigau & Marco Ortu, 2023. "VGLM proportional odds model to infer hosts’ Airbnb performance," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(5), pages 4069-4094, October.
    6. Mehmet S. Güçlü & Oya Erdil & Hakan Kitapçı & Erkut Altındağ, 2023. "How Consumer Motivations to Participate in Sharing Economy Differ Across Developed and Developing Countries: A Comparative Study of Türkiye and Canada," SAGE Open, , vol. 13(2), pages 21582440231, May.
    7. Tamar Meshulam & David Font‐Vivanco & Vered Blass & Tamar Makov, 2023. "Sharing economy rebound: The case of peer‐to‐peer sharing of food waste," Journal of Industrial Ecology, Yale University, vol. 27(3), pages 882-895, June.
    8. Filieri, Raffaele & Alguezaui, Salma & Galati, Francesco & Raguseo, Elisabetta, 2023. "Customer experience with standard and premium Peer-To-Peer offerings: A mixed-method combining text analytics and qualitative analysis," Journal of Business Research, Elsevier, vol. 167(C).
    9. Yan Wang & Kang-Lin Peng & Pearl M. C. Lin, 2021. "Resilience of Tourists’ Repurchase Intention during the COVID-19 Pandemic: The Shared Accommodation Sector," Sustainability, MDPI, vol. 13(21), pages 1-14, October.
    10. Serhat Burmaoglu & Ozcan Saritas, 2019. "An evolutionary analysis of the innovation policy domain: Is there a paradigm shift?," Scientometrics, Springer;Akadémiai Kiadó, vol. 118(3), pages 823-847, March.
    11. Lutz, Christoph & Newlands, Gemma, 2018. "Consumer segmentation within the sharing economy: The case of Airbnb," Journal of Business Research, Elsevier, vol. 88(C), pages 187-196.
    12. Joan Torrent-Sellens & Cristian Salazar-Concha & Pilar Ficapal-Cusí & Francesc Saigí-Rubió, 2021. "Using Digital Platforms to Promote Blood Donation: Motivational and Preliminary Evidence from Latin America and Spain," IJERPH, MDPI, vol. 18(8), pages 1-17, April.
    13. Bruno Bruna & Faggini Marisa, 2020. "Sharing Competition: An Agent-Based Model for the Short-Term Accommodations Market," The B.E. Journal of Economic Analysis & Policy, De Gruyter, vol. 20(2), pages 1-13, April.
    14. Lucia Rotaris, 2021. "Carsharing Services in Italy: Trends and Innovations," Sustainability, MDPI, vol. 13(2), pages 1-18, January.
    15. Daisy Bertrand & Pierre-Yves Léo & Jean Philippe, 2019. "The New Go-Between Services: Peer-To-Peer Sharing Platforms In Hospitality Services," Post-Print hal-02299130, HAL.
    16. Vincenzo Vignieri, 2021. "Crowdsourcing as a mode of open innovation: Exploring drivers of success of a multisided platform through system dynamics modelling," Systems Research and Behavioral Science, Wiley Blackwell, vol. 38(1), pages 108-124, January.
    17. Puiu Andreea-Ionela, 2020. "Motivations of Young Consumers to Participate to Collaborative Consumption," Journal of Social and Economic Statistics, Sciendo, vol. 9(2), pages 43-55, December.
    18. Carmela Iorio & Giuseppe Pandolfo & Antonio D’Ambrosio & Roberta Siciliano, 2020. "Mining big data in tourism," Quality & Quantity: International Journal of Methodology, Springer, vol. 54(5), pages 1655-1669, December.
    19. Geissinger, Andrea & Laurell, Christofer & Sandström, Christian, 2020. "Digital Disruption beyond Uber and Airbnb—Tracking the long tail of the sharing economy," Technological Forecasting and Social Change, Elsevier, vol. 155(C).
    20. Ian Sutherland & Kiattipoom Kiatkawsin, 2020. "Determinants of Guest Experience in Airbnb: A Topic Modeling Approach Using LDA," Sustainability, MDPI, vol. 12(8), pages 1-16, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:sagope:v:13:y:2023:i:4:p:21582440231199324. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.