IDEAS home Printed from https://ideas.repec.org/a/sae/sagope/v12y2022i2p21582440221089968.html
   My bibliography  Save this article

Building Construction Clients’ Design Consultant and Contractor Selection Criteria Versus Post-Occupancy Satisfaction Levels

Author

Listed:
  • Mehmedali Egemen

Abstract

In today’s competitive building construction markets, achieving clients’ satisfaction is of utmost importance. The choice of a design consultant and a contractor for a building project has a crucial influence on the post-occupancy satisfaction of the client. Hence, this study provides insights into private building construction clients’ perceptions of a set of criteria contributing to their selections of design consultant and contractor together with the resulting post-occupancy overall client satisfaction levels eventually reached, by presenting survey findings of 330 clients in North Cyprus construction market. Unlike previous studies, the current study combined all the interrelated and vital stages of design consultant and contractor selection with post-occupancy client satisfaction levels. A further contribution is differentiating among various types of client groups’ behaviors in each of the three specified stages. Clients in different categories had distinct approach differences in selection stages, and different post-occupancy satisfaction values indicating that firms may benefit from market segmentation. “Residential†and “

Suggested Citation

  • Mehmedali Egemen, 2022. "Building Construction Clients’ Design Consultant and Contractor Selection Criteria Versus Post-Occupancy Satisfaction Levels," SAGE Open, , vol. 12(2), pages 21582440221, April.
    • Handle: RePEc:sae:sagope:v:12:y:2022:i:2:p:21582440221089968
    DOI: 10.1177/21582440221089968
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/21582440221089968
    Download Restriction: no
    File URL: https://libkey.io/10.1177/21582440221089968?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Franco Cheung & Judy Leung Fung Kuen & Martin Skitmore, 2002. "Multi-criteria evaluation model for the selection of architectural consultants," Construction Management and Economics, Taylor & Francis Journals, vol. 20(7), pages 569-580.
    2. Tuan Anh Nguyen & Tuyen Quang Tran & Huong Vu Van & Dat Quoc Luu, 2019. "Access to homebuyer credit and housing satisfaction among households buying affordable apartments in urban Vietnam," Cogent Economics & Finance, Taylor & Francis Journals, vol. 7(1), pages 1638112-163, January.
    3. Edmundas Kazimieras Zavadskas & Zenonas Turskis & Jolanta Tamošaitiene, 2008. "Contractor selection of construction in a competitive environment," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 9(3), pages 181-187, August.
    4. Shahid Hussain & Wang Xuetong & Talib Hussain, 2020. "Impact of Skilled and Unskilled Labor on Project Performance Using Structural Equation Modeling Approach," SAGE Open, , vol. 10(1), pages 21582440209, March.
    5. Donggen Wang & Fenglong Wang, 2016. "Contributions of the Usage and Affective Experience of the Residential Environment to Residential Satisfaction," Housing Studies, Taylor & Francis Journals, vol. 31(1), pages 42-60, January.
    6. Nooreddin Azimi & Yagoub Esmaeilzadeh, 2017. "Assessing the relationship between house types and residential satisfaction in Tabriz, Iran," International Journal of Urban Sciences, Taylor & Francis Journals, vol. 21(2), pages 185-203, May.
    7. Cheaitou, Ali & Larbi, Rim & Al Housani, Bashayer, 2019. "Decision making framework for tender evaluation and contractor selection in public organizations with risk considerations," Socio-Economic Planning Sciences, Elsevier, vol. 68(C).
    8. MD Asrul Masrom & Martin Skitmore & Adrian Bridge, 2013. "Determinants of contractor satisfaction," Construction Management and Economics, Taylor & Francis Journals, vol. 31(7), pages 761-779, July.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Wen Jiang & Tao Feng & Harry JP Timmermans, 2020. "Non-linear asymmetric gap models of residential satisfaction: Formulation and empirical evidence," Environment and Planning B, , vol. 47(4), pages 569-589, May.
    2. Katerina Fotova Čiković & Ivana Martinčević & Joško Lozić, 2022. "Application of Data Envelopment Analysis (DEA) in the Selection of Sustainable Suppliers: A Review and Bibliometric Analysis," Sustainability, MDPI, vol. 14(11), pages 1-30, May.
    3. Vendrell-Herrero, Ferran & Darko, Christian & Vaillant, Yancy, 2022. "Firm productivity and government contracts: The moderating role of corruption," Socio-Economic Planning Sciences, Elsevier, vol. 81(C).
    4. Wenzhen Huang & Linhui Hu & Yalong Xing, 2022. "Sustainable Renewal Strategies for Older Communities from the Perspective of Living Experience," Sustainability, MDPI, vol. 14(5), pages 1-16, February.
    5. Mouratidis, Kostas, 2021. "How COVID-19 reshaped quality of life in cities: A synthesis and implications for urban planning," Land Use Policy, Elsevier, vol. 111(C).
    6. Liping Liao & Wenjie Wu & Chenglei Zhang, 2022. "Housing prices and the subjective well-being of migrant workers: evidence from China," Journal of Happiness Studies, Springer, vol. 23(7), pages 3363-3388, October.
    7. Omid Valizadeh & Mojtaba Ghiyasi, 2023. "Assessing telecommunication contractor firms using a hybrid DEA-BWM method," Operations Research and Decisions, Wroclaw University of Science and Technology, Faculty of Management, vol. 33(4), pages 189-200.
    8. Abuselidze George & Zoidze Gia, 2023. "Competitive Environment Problems and Challenges in the Pre-Pandemic and Post-Pandemic Society," Economic Themes, Sciendo, vol. 61(3), pages 289-306, September.
    9. Harsha Nayanatharangee Dharmarathna Kuruppu Arachchige & Salwa Mohd Ishak & Ki Pyung Kim, 2023. "Exploring Indicators for Sustainable Shovel-Ready Projects: A Systematic Literature Review," Sustainability, MDPI, vol. 15(21), pages 1-18, November.
    10. Bangkim Kshetrimayum & Ronita Bardhan & Tetsu Kubota, 2020. "Factors Affecting Residential Satisfaction in Slum Rehabilitation Housing in Mumbai," Sustainability, MDPI, vol. 12(6), pages 1-22, March.
    11. J P Pastor-Ferrando & P Aragonés-Beltrán & A Hospitaler-Pérez & M García-Melón, 2010. "An ANP- and AHP-based approach for weighting criteria in public works bidding," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 61(6), pages 905-916, June.
    12. Fenglong Wang & Donggen Wang, 2020. "Changes in residential satisfaction after home relocation: A longitudinal study in Beijing, China," Urban Studies, Urban Studies Journal Limited, vol. 57(3), pages 583-601, February.
    13. Aziz Naghizadeh Vardin & Ramin Ansari & Mohammad Khalilzadeh & Jurgita Antucheviciene & Romualdas Bausys, 2021. "An Integrated Decision Support Model Based on BWM and Fuzzy-VIKOR Techniques for Contractor Selection in Construction Projects," Sustainability, MDPI, vol. 13(12), pages 1-28, June.
    14. Beata Grzyl & Magdalena Apollo & Adam Kristowski, 2019. "Application of Game Theory to Conflict Management in a Construction Contract," Sustainability, MDPI, vol. 11(7), pages 1-12, April.
    15. Georgiou, Giorgos S. & Rouvas, Constantinos & Nathanael, Demetris, 2022. "Enhancing expansion of rooftop PV systems through Mixed Integer Linear Programming and Public Tender Procedures," Renewable Energy, Elsevier, vol. 187(C), pages 347-361.
    16. Siu Ming Chan & Hung Wong, 2022. "Housing and Subjective Well-Being in Hong Kong: A Structural Equation Model," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 17(3), pages 1745-1766, June.
    17. Qi Zhang & Esther Hiu-Kwan Yung & Edwin Hon-Wan Chan, 2021. "Meshing Sustainability with Satisfaction: An Investigation of Residents’ Perceptions in Three Different Neighbourhoods in Chengdu, China," Land, MDPI, vol. 10(11), pages 1-32, November.
    18. Khaled Alkhaledi & Allison Arnold & Kenneth Means & In-Ju Kim & Salaheddine Bendak, 2020. "A Novel Multicriteria Decision Making Model for Sustainable Stormwater Management," Sustainability, MDPI, vol. 12(22), pages 1-19, November.
    19. Zhou, Mingzhi & Zhou, Jiali & Zhou, Jiangping & Lei, Shuyu & Zhao, Zhan, 2023. "Introducing social contacts into the node-place model: A case study of Hong Kong," Journal of Transport Geography, Elsevier, vol. 107(C).
    20. Mansour Selseleh Jonban & Luis Romeral & Elyas Rakhshani & Mousa Marzband, 2023. "Flexible Smart Energy-Management Systems Using an Online Tendering Process Framework for Microgrids," Energies, MDPI, vol. 16(13), pages 1-19, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:sagope:v:12:y:2022:i:2:p:21582440221089968. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.