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Measuring Post-decision Satisfaction

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  • François Sainfort
  • Bridget C. Booske

Abstract

Measuring satisfaction with a decision after a choice has been made is particularly important for difficult choice situations where there is no "right" decision and/or where long-term consequences are uncertain. While others have developed instruments that pnmarily focus on clinical decisions, the authors developed a scale—the decision-attitude scale—in the context of consumers' choice of health plan. They examined the reliability and validity of this scale using data from a sample of state employees. While the decision-attitude scale has been applied to a health-plan-choice problem only, it can be applied to a variety of other health-related decision problems, because it shares a core set of items with the existing Satisfaction with Decision Scale. The authors identify and discuss the similarities and differences between the two scales. They also observe that each scale uncovers an additional construct not addressed by the other, suggesting that the concept of post-decision satisfaction is multidimensional. A new instrument combining items from both scales may prove the best measure of decision satisfaction for a variety of health-related decision problems. Key words: decision satisfaction. (Med Decis Making 2000;20:51-61)

Suggested Citation

  • François Sainfort & Bridget C. Booske, 2000. "Measuring Post-decision Satisfaction," Medical Decision Making, , vol. 20(1), pages 51-61, January.
    • Handle: RePEc:sae:medema:v:20:y:2000:i:1:p:51-61
    DOI: 10.1177/0272989X0002000107
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    Cited by:

    1. Lyn M. Van Swol & Paul Hangsan Ahn & Andrew Prahl & Zhenxing Gong, 2021. "Language Use in Group Discourse and Its Relationship to Group Processes," SAGE Open, , vol. 11(1), pages 21582440211, March.
    2. Franziska Unger & Martina Steul-Fischer & Nadine Gatzert, 2024. "How default effects and decision timing affect annuity uptake and health consciousness," The Geneva Papers on Risk and Insurance - Issues and Practice, Palgrave Macmillan;The Geneva Association, vol. 49(1), pages 180-211, January.
    3. Rob Eisinga & Manfred Grotenhuis & Ben Pelzer, 2013. "The reliability of a two-item scale: Pearson, Cronbach, or Spearman-Brown?," International Journal of Public Health, Springer;Swiss School of Public Health (SSPH+), vol. 58(4), pages 637-642, August.
    4. Derya Demirdelen Alrawadieh, 2021. "Does Employability Anxiety Trigger Psychological Distress and Academic Major Dissatisfaction? A Study on Tour Guiding Students," Journal of Tourismology, Istanbul University, Faculty of Economics, vol. 7(1), pages 55-71, June.
    5. Wachner, Jonas & Adriaanse, Marieke & Hoven, Mariette van den & de Ridder, Denise, 2022. "Does default organ donation registration compromise autonomous choice? Public responses to a new donor registration system," Health Policy, Elsevier, vol. 126(9), pages 899-905.
    6. Davit Marikyan & Savvas Papagiannidis, 2024. "Exercising the “Right to Repair”: A Customer’s Perspective," Journal of Business Ethics, Springer, vol. 193(1), pages 35-61, August.
    7. de Ridder, Denise & Adriaanse, Marieke & van Gestel, Laurens & Wachner, Jonas, 2023. "How does nudging the COVID-19 vaccine play out in people who are in doubt about vaccination?," Health Policy, Elsevier, vol. 134(C).

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