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WhatsApp Generation in Zoom University: Online Pedagogical Challenges and Innovations

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  • Divya Aggarwal
  • Varun Elembilassery

Abstract

Management education has undergone significant changes owing to the COVID-19 pandemic. The classroom delivery has moved from an offline mode to a completely online mode, unravelling many pedagogical challenges and constraints. This study explores the pedagogical challenges faced by academicians and the innovative remedial measures adopted by them. This study follows an inductive approach using qualitative interviews and uses the cognitive apprenticeship model as the theoretical underpinning. Findings indicate that all domain aspects of the cognitive apprenticeship model are not equally relevant in an online teaching scenario compared to offline teaching. Findings also indicate that the interpersonal and communicational aspects of the learning environment have gained more prominence in online teaching. This article contributes to the existing literature by bringing early evidence on the challenges and innovations in online teaching. In addition, this study also contributes to the understanding of the cognitive apprenticeship model in an online scenario. Even though the scope of the study was limited to academicians from the finance and accounting area, the findings are globally relevant. They have practical implications for other disciplines as well. JEL Codes: M0, I20, I29, Y7

Suggested Citation

  • Divya Aggarwal & Varun Elembilassery, 2023. "WhatsApp Generation in Zoom University: Online Pedagogical Challenges and Innovations," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 48(2), pages 169-181, May.
    • Handle: RePEc:sae:manlab:v:48:y:2023:i:2:p:169-181
    DOI: 10.1177/0258042X211069498
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    References listed on IDEAS

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    1. Pei-Ling Tsui & Yen-Cheng Chen, 2020. "Sustainable Development of Hotel Food and Beverage Service Training: Learning Satisfaction with the Situated Cognitive Apprenticeship Approach," Sustainability, MDPI, vol. 12(5), pages 1-16, March.
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    More about this item

    Keywords

    Pedagogy; pandemic; management education; cognitive apprenticeship model; online teaching;
    All these keywords.

    JEL classification:

    • M0 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General
    • I20 - Health, Education, and Welfare - - Education - - - General
    • I29 - Health, Education, and Welfare - - Education - - - Other
    • Y7 - Miscellaneous Categories - - No Author General Discussions

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