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Service not Included: Private Services Restructuring, Neighbourhoods, and Social Marginalisation

Author

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  • S Speak

    (Centre for Research in European Urban Environments, School of Architecture, Planning and Landscape, University of Newcastle upon Tyne, Newcastle upon Tyne NE1 7RU, England)

  • S Graham

    (Centre for Urban Technology, School of Architecture Planning and Landscape, University of Newcastle upon Tyne, Newcastle upon Tyne NE1 7RU, England)

Abstract

The authors argue that research and policy debates on urban social marginalisation have largely neglected important restructuring trends in a range of essential private services, for example, food retailing, energy, telephony, and personal financial services. Using the case of the United Kingdom, they focus on two case studies carried out in the marginalised neighbourhoods of Benwell, in Newcastle upon Tyne, and Netherly Valley, in Liverpool. It is argued that parallel restructuring trends in these services are having compound exclusionary effects in places of concentrated social exclusion. A model of such compound exclusion effects is presented with supporting ethnographic evidence from residents of both case-study areas, to explore how the affects of marginalisation from financial services, food retailing, energy, and telephony interact in place. The authors finish the paper by exploring the implications of restructuring in private consumer services for urban social theory, for debates about urban marginalisation, and for policies which attempt to address such marginalisation.

Suggested Citation

  • S Speak & S Graham, 1999. "Service not Included: Private Services Restructuring, Neighbourhoods, and Social Marginalisation," Environment and Planning A, , vol. 31(11), pages 1985-2001, November.
    • Handle: RePEc:sae:envira:v:31:y:1999:i:11:p:1985-2001
    DOI: 10.1068/a311985
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    References listed on IDEAS

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    3. Graham, Stephen & Cornford, James & Marvin, Simon, 0. "The socio-economic benefits of a universal telephone network: A demand-side view of universal service," Telecommunications Policy, Elsevier, vol. 20(1), pages 3-10, January.
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    Cited by:

    1. O'Sullivan, Kimberley C. & Howden-Chapman, Philippa L. & Fougere, Geoff, 2011. "Making the connection: The relationship between fuel poverty, electricity disconnection, and prepayment metering," Energy Policy, Elsevier, vol. 39(2), pages 733-741, February.

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