IDEAS home Printed from https://ideas.repec.org/a/sae/busper/v7y2019i1p59-75.html
   My bibliography  Save this article

Analyzing the Interaction of Barriers in E-Governance Implementation for Effective Service Quality: Interpretive Structural Modeling Approach

Author

Listed:
  • Anchal Gupta
  • Pradeep Kumar Suri
  • Rajesh Kumar Singh

Abstract

E-Governance is being encouraged in most of the countries of the world for providing effective e-services to their citizens. In India, many planned e-governance projects under the National e-Governance Plan (NeGP) could not be implemented effectively due to various implementation barriers. In this study, the objective is to identify and analyze the key barriers which impede effective implementation of Indian e-governance projects. Based on literature review and experts’ opinion, 14 key barriers in the implementation of e-governance are identified. This is the first type of article where the causal model for understanding the relationship among identified barriers is developed by using interpretive structural modeling (ISM). Then, further, the barriers are categorized as drivers, dependent, autonomous, and linkage variables based on their driving and dependence power with the help of MICMAC Analysis. Out of 14 barriers, 6 have been identified as dependent barriers, 6 as driver barriers, and 2 as linkage barriers. No barrier is identified as autonomous barrier. Lack of political will is found to be the most crucial driving barrier in implementing e-governance projects. This study is expected to provide useful inputs to practitioners in terms of crafting better implementation strategies for better service quality of e-governance initiatives.

Suggested Citation

  • Anchal Gupta & Pradeep Kumar Suri & Rajesh Kumar Singh, 2019. "Analyzing the Interaction of Barriers in E-Governance Implementation for Effective Service Quality: Interpretive Structural Modeling Approach," Business Perspectives and Research, , vol. 7(1), pages 59-75, January.
    • Handle: RePEc:sae:busper:v:7:y:2019:i:1:p:59-75
    DOI: 10.1177/2278533718800562
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/2278533718800562
    Download Restriction: no
    File URL: https://libkey.io/10.1177/2278533718800562?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Richard Heeks, 2010. "Do information and communication technologies (ICTs) contribute to development?," Journal of International Development, John Wiley & Sons, Ltd., vol. 22(5), pages 625-640.
    2. Rajesh K. Singh & Suresh K. Garg & S.G. Deshmukh, 2007. "Interpretive structural modelling of factors for improving competitiveness of SMEs," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 2(4), pages 423-440.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Jih-Kuang Chen, 2021. "Improved DEMATEL-ISM integration approach for complex systems," PLOS ONE, Public Library of Science, vol. 16(7), pages 1-16, July.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Alfonso Marino & Paolo Pariso, 2021. "Digital economy: technological, organizational and cultural contexts for the development of cooperation in Europe," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 9(2), pages 363-383, December.
    2. Jaya Priyadarshini & Rajesh Kr Singh & Ruchi Mishra & Surajit Bag, 2022. "Investigating the interaction of factors for implementing additive manufacturing to build an antifragile supply chain: TISM-MICMAC approach," Operations Management Research, Springer, vol. 15(1), pages 567-588, June.
    3. Nevado-Peña, Domingo & López-Ruiz, Víctor-Raúl & Alfaro-Navarro, José-Luis, 2019. "Improving quality of life perception with ICT use and technological capacity in Europe," Technological Forecasting and Social Change, Elsevier, vol. 148(C).
    4. Lei Dong & Haishan Wu, 2017. "Mobile Internet and regional development in China," Environment and Planning A, , vol. 49(4), pages 725-727, April.
    5. Makoza, Frank, 2023. "E-commerce and entrepreneurship for African Continental Free Trade Area (AfCFTA): A readiness conceptual framework," EconStor Preprints 268464, ZBW - Leibniz Information Centre for Economics.
    6. Prabhu Pingali & Mathew Abraham, 2022. "Food systems transformation in Asia – A brief economic history," Agricultural Economics, International Association of Agricultural Economists, vol. 53(6), pages 895-910, November.
    7. Silvana Rossy Brito & Aleksandra Socorro da Silva & Eulália Carvalho Mata & Nandamudi Lankalapalli Vijaykumar & Cláudio Alex Jorge Rocha & Maurílio Abreu Monteiro & João Crisóstomo Weyl Albuquerque Co, 2018. "An approach to evaluate large-scale ICT training interventions," Information Systems Frontiers, Springer, vol. 20(4), pages 883-899, August.
    8. Thakur Dhakal & Dae-Eun Lim, 2020. "Understanding ICT adoption in SAARC member countries," Letters in Spatial and Resource Sciences, Springer, vol. 13(1), pages 67-80, April.
    9. Nora A. Mothafar & Jingxiao Zhang & Ibrahim Al-Maqrami, 2022. "The Evolution of Human Development Through the Eyes of ICT in Developing Countries Based on Panel Data from 2007 to 2017," Indian Journal of Human Development, , vol. 16(3), pages 578-601, December.
    10. Hübler, Michael & Hartje, Rebecca, 2016. "Are smartphones smart for economic development?," Economics Letters, Elsevier, vol. 141(C), pages 130-133.
    11. Balwant Singh Mehta, 2013. "Capabilities, costs, networks and innovations: impact of mobile phones in rural India," Global Development Institute Working Paper Series ctg-2013-29, GDI, The University of Manchester.
    12. Márkus, Gábor & Rideg, András, 2021. "A magyar mikro-, kis- és középvállalatok versenyképessége és pénzügyi teljesítménye [Modelling and empirical analysis of relations between the competence-based competitiveness and financial perform," Közgazdasági Szemle (Economic Review - monthly of the Hungarian Academy of Sciences), Közgazdasági Szemle Alapítvány (Economic Review Foundation), vol. 0(6), pages 617-644.
    13. Emrys Schoemaker & Nicole Stremlau, 2014. "Media and conflict: An assessment of the evidence," Progress in Development Studies, , vol. 14(2), pages 181-195, April.
    14. Mora-Rivera, Jorge & García-Mora, Fernando, 2021. "Internet access and poverty reduction: Evidence from rural and urban Mexico," Telecommunications Policy, Elsevier, vol. 45(2).
    15. Yogesh K. Dwivedi & Marijn Janssen & Emma L. Slade & Nripendra P. Rana & Vishanth Weerakkody & Jeremy Millard & Jan Hidders & Dhoya Snijders, 0. "Driving innovation through big open linked data (BOLD): Exploring antecedents using interpretive structural modelling," Information Systems Frontiers, Springer, vol. 0, pages 1-16.
    16. Francis Kofi Andoh-Baidoo, 2016. "Organizational Information and Communication Technologies for Development," Information Technology for Development, Taylor & Francis Journals, vol. 22(2), pages 193-204, April.
    17. Sanjeev Yadav & Sunil Luthra & Dixit Garg, 2022. "Internet of things (IoT) based coordination system in Agri-food supply chain: development of an efficient framework using DEMATEL-ISM," Operations Management Research, Springer, vol. 15(1), pages 1-27, June.
    18. Badri Narayan Rath & Danny Hermawan, 2019. "Do Information And Communication Technologies Foster Economic Growth In Indonesia?," Bulletin of Monetary Economics and Banking, Bank Indonesia, vol. 22(1), pages 103-122, April.
    19. Pramod K Singh & Harpalsinh Chudasama, 2020. "Evaluating poverty alleviation strategies in a developing country," PLOS ONE, Public Library of Science, vol. 15(1), pages 1-23, January.
    20. Xusen Cheng & Xiangbin Yan & Deepinder S. Bajwa, 2017. "Exploring the emerging research topics on information technology-enabled collaboration for development," Information Technology for Development, Taylor & Francis Journals, vol. 23(3), pages 403-414, July.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:busper:v:7:y:2019:i:1:p:59-75. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.