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Surfacing the social factors early: A sociotechnical approach to the design of a future submarine

Author

Listed:
  • Alexandra Amy Boeing
  • Karina Jorristma
  • Mark A Griffin
  • Sharon K Parker

Abstract

Socially oriented approaches to work systems design are increasingly important as new and disruptive technologies become more prevalent. Existing approaches used by organisations to integrate such technologies are often techno-centric and do not adequately consider human issues. Sociotechnical systems (STS) tools are intended to ensure that the technical and organisational aspects of a system are considered together, and given equal attention. However, they are predominately applied late in the design process, limiting their impact. In this article, we outline an STS approach to the early-phase development of a complex work system. The case study illuminates how an STS approach can facilitate the inclusion of socially oriented factors into the design process. We close with recommendations to guide the early-phase application of STS principles in other industries and contexts. JEL Classification: C93, D02

Suggested Citation

  • Alexandra Amy Boeing & Karina Jorristma & Mark A Griffin & Sharon K Parker, 2020. "Surfacing the social factors early: A sociotechnical approach to the design of a future submarine," Australian Journal of Management, Australian School of Business, vol. 45(3), pages 527-545, August.
    • Handle: RePEc:sae:ausman:v:45:y:2020:i:3:p:527-545
    DOI: 10.1177/0312896220920338
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    References listed on IDEAS

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    1. Ezekiel Chinyio & Akintola Akintoye, 2008. "Practical approaches for engaging stakeholders: findings from the UK," Construction Management and Economics, Taylor & Francis Journals, vol. 26(6), pages 591-599.
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    Cited by:

    1. Titov Sergei & Trachuk Arkady & Linder Natalya & RD Pathak & Danny Samson & Zafar Husain & S Sushil, 2023. "Digital transformation enablers in high-tech and low-tech companies: A comparative analysis," Australian Journal of Management, Australian School of Business, vol. 48(4), pages 801-843, November.

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    More about this item

    Keywords

    Future complex work systems; human systems integration; sociotechnical systems; socially oriented design;
    All these keywords.

    JEL classification:

    • C93 - Mathematical and Quantitative Methods - - Design of Experiments - - - Field Experiments
    • D02 - Microeconomics - - General - - - Institutions: Design, Formation, Operations, and Impact

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