Corporate Reputation as a Strategic Loyalty Tool: A Theoretical Exposition
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- Gary Davies & Rosa Chun & Michael A. Kamins, 2010. "Reputation gaps and the performance of service organizations," Strategic Management Journal, Wiley Blackwell, vol. 31(5), pages 530-546, May.
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Keywords
Corporate Reputation; Customer Loyalty; Corporate Marketing; Identity Management; Corporate Image.;All these keywords.
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