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E-Government Adoption: The Challenge Of Digital Divide Based On Jordanians’ Perceptions

Author

Listed:
  • Emad ABU-SHANAB

    (Information Technology College, Yarmouk University, Irbid, 21163, Jordan)

  • Rawan KHASAWNEH

    (Jordan University of Science and Technology, Irbid,22110, Jordan)

Abstract

E-government initiatives are facing many challenges in reaching citizens and businesses. One of theses challenges is the digital divide, which makes it difficult for citizens to access the Internet. The digital divide prevents citizens from using the e-government services based on three perceptions: infrastructure accessibility, knowledge and skill level, and perception level. This study tries to explore the perceptions of Jordanians in regard to the major digital divide categories: age, gender, accessibility, education, geography, and income. The literature was reviewed to understand the major issues of digital divide in relation to the three levels and build an instrument to measure citizens’ perceptions regarding the six types of digital divide. A sample of 450 citizens filled the survey, where two types of statistical analysis were conducted. Data results and conclusions are depicted at the end of this paper.

Suggested Citation

  • Emad ABU-SHANAB & Rawan KHASAWNEH, 2014. "E-Government Adoption: The Challenge Of Digital Divide Based On Jordanians’ Perceptions," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 9(4), pages 5-19, November.
    • Handle: RePEc:rom:terumm:v:9:y:2014:i:4:p:5-19
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    References listed on IDEAS

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    1. Emad Abu-Shanab & Ameen Al-Azzam, 2012. "Trust Dimensions and the Adoption of E-Government in Jordan," International Journal of Information Communication Technologies and Human Development (IJICTHD), IGI Global, vol. 4(1), pages 39-51, January.
    2. Nagy K. Hanna, 2010. "Toward a Holistic Approach to Government and Social Transformation," Innovation, Technology, and Knowledge Management, in: Transforming Government and Building the Information Society, chapter 0, pages 245-280, Springer.
    Full references (including those not matched with items on IDEAS)

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