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Managing Quality In Higher Education System: Insights From The Literature

Author

Listed:
  • Shefali SRIVASTAVA

    (Christ (Deemed to be) University, Bangalore, India)

  • Nilofer HUSSAINI

    (Christ (Deemed to be) University, Bangalore, India)

Abstract

The purpose of this paper is to understand meaning and operationalization of quality management concepts such as total quality management, quality assurance, benchmarking, service quality and accountability in context of higher education. The paper comes under category of systematic literature review and involves three phases of planning, reviewing and reporting. The paper examines 522 articles published in various journals of repute from 1999 to 2022. Findings reveals the trend and evolutionary pattern of literature in terms of frequency of articles, key dimensions, pattern of research methodologies, frequency of citations, distribution of articles in journals, trend of publication for countries and models developed. Findings also show that there is a differentiation of issues of quality management pertaining to developing and developed economies. The paper contributes to theory by highlighting the adaptation and application of quality management concepts in knowledge generation processes of higher education. It also presents an integrated framework which may be used to develop various instruments of measurement for periodic planning, review and audit of quality levels. The policy makers and academic administrators would find identified role of each stakeholder useful for planning and enhancement of academic productivity. The relationship among various constructs might help policy makers to maintain the sustainability of the system and develop a more effective regulatory system. The paper highlights the importance of quality management concepts in the management of higher education system.

Suggested Citation

  • Shefali SRIVASTAVA & Nilofer HUSSAINI, 2023. "Managing Quality In Higher Education System: Insights From The Literature," Management Research and Practice, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 15(1), pages 63-79, March.
    • Handle: RePEc:rom:mrpase:v:15:y:2023:i:1:p:63-79
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    References listed on IDEAS

    as
    1. Canan Bilen, 2010. "Total quality management in higher education institutions: challenges and future directions," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 5(4), pages 473-492.
    2. Sam Garrett-Jones & David Aylward, 2000. "Some recent developments in the evaluation of university research outcomes in the United Kingdom," Research Evaluation, Oxford University Press, vol. 9(1), pages 69-75, April.
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