IDEAS home Printed from https://ideas.repec.org/a/rom/bemann/v8y2018i1p19-30.html
   My bibliography  Save this article

Analyze Factors Influencing Passengers’ Satisfaction In Addis Ababa City Light Rail Transit Service

Author

Listed:
  • Habtamu GEBEYEHU

    (Wolkite University, Wolkite, Ethiopia)

Abstract

The main purpose of this study was to analyze factors influencing passengers’ satisfaction in Addis Ababa City Light Rail Transit Service. The researcher has taken 364 passengers’ for survey questionnaire and 20 informants for semi-structured interview questions. The data collected by survey method were analyzed using SPSS version 20. The results of Pearson’s correlation analysis of the study indicated that there was a significant positive correlation of all independent variables; safety and security, reliability, comfort, ticket payment system, affordability, staff behavior, accessibility and availability with passengers’ satisfaction. The multiple regression analysis of the study depicted that, all the independent variables contributed only 56.8% of variances on passengers’ satisfaction and the remaining 43.2% explained by other variables, which were not included in the model. Based on the findings of this research, the Light Rail Transit Service management should sustain and continue the better provisions of the light rail transit services primarily to satisfy passengers and secondly to attain organizational goals.

Suggested Citation

  • Habtamu GEBEYEHU, 2018. "Analyze Factors Influencing Passengers’ Satisfaction In Addis Ababa City Light Rail Transit Service," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 8(1), pages 19-30, March.
    • Handle: RePEc:rom:bemann:v:8:y:2018:i:1:p:19-30
    as

    Download full text from publisher

    File URL: https://beman.ase.ro/no81/2.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Hurst, Needham B. & West, Sarah E., 2014. "Public transit and urban redevelopment: The effect of light rail transit on land use in Minneapolis, Minnesota," Regional Science and Urban Economics, Elsevier, vol. 46(C), pages 57-72.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Bhattacharjee, Sutapa & Goetz, Andrew R., 2016. "The rail transit system and land use change in the Denver metro region," Journal of Transport Geography, Elsevier, vol. 54(C), pages 440-450.
    2. Andrew Allan & Ali Soltani & Mohammad Hamed Abdi & Melika Zarei, 2022. "Driving Forces behind Land Use and Land Cover Change: A Systematic and Bibliometric Review," Land, MDPI, vol. 11(8), pages 1-20, August.
    3. Guthrie, Andrew & Fan, Yingling, 2016. "Developers' perspectives on transit-oriented development," Transport Policy, Elsevier, vol. 51(C), pages 103-114.
    4. Pilgram, Clemens A. & West, Sarah E., 2018. "Fading premiums: The effect of light rail on residential property values in Minneapolis, Minnesota," Regional Science and Urban Economics, Elsevier, vol. 69(C), pages 1-10.
    5. Ahlfeldt, Gabriel M. & Nitsch, Volker & Wendland, Nicolai, 2019. "Ease vs. noise: Long-run changes in the value of transport (dis)amenities," Journal of Environmental Economics and Management, Elsevier, vol. 98(C).
    6. Joachim Zietz & Heiko Kirchhain, 2023. "Determinants of Urban land development: A panel study for U.S. metropolitan areas," Environment and Planning B, , vol. 50(6), pages 1486-1501, July.
    7. Cao, Xinyu (Jason) & Porter-Nelson, Dean, 2016. "Real estate development in anticipation of the Green Line light rail transit in St. Paul," Transport Policy, Elsevier, vol. 51(C), pages 24-32.
    8. Yang, Jiawen & Su, Pinren & Cao, Jason, 2020. "On the importance of Shenzhen metro transit to land development and threshold effect," Transport Policy, Elsevier, vol. 99(C), pages 1-11.
    9. Kadek Ayu Vergianti Agustini & Sarah E. West, 2023. "Redevelopment along arterial streets: The effects of light rail on land use change," Real Estate Economics, American Real Estate and Urban Economics Association, vol. 51(4), pages 891-930, July.
    10. Huang, Zhonghua & Du, Xuejun, 2021. "How does high-speed rail affect land value? Evidence from China," Land Use Policy, Elsevier, vol. 101(C).
    11. Li, Jianyi & Huang, Hao, 2020. "Effects of transit-oriented development (TOD) on housing prices: A case study in Wuhan, China," Research in Transportation Economics, Elsevier, vol. 80(C).
    12. Wang, Mingshu & Zhou, Xiaolu, 2017. "Bike-sharing systems and congestion: Evidence from US cities," Journal of Transport Geography, Elsevier, vol. 65(C), pages 147-154.
    13. Yuning Wang & Duanfang Lu & David Levinson, 2023. "Equilibrium or imbalance? Rail Transit and Land Use Mix in Station Areas," Transportation, Springer, vol. 50(6), pages 2403-2421, December.
    14. Dongsheng He & Guibo Sun & Ling Li & Chris Webster, 2024. "New metro and housing price and rent premiums: A natural experiment in China," Urban Studies, Urban Studies Journal Limited, vol. 61(7), pages 1371-1392, May.
    15. Ossokina, Ioulia V. & Verweij, Gerard, 2015. "Urban traffic externalities: Quasi-experimental evidence from housing prices," Regional Science and Urban Economics, Elsevier, vol. 55(C), pages 1-13.
    16. Zhao, Pengjun & Yang, Hanzi & Kong, Lu & Liu, Yunshu & Liu, Di, 2018. "Disintegration of metro and land development in transition China: A dynamic analysis in Beijing," Transportation Research Part A: Policy and Practice, Elsevier, vol. 116(C), pages 290-307.
    17. Xu, Tao & Zhang, Ming & Aditjandra, Paulus T., 2016. "The impact of urban rail transit on commercial property value: New evidence from Wuhan, China," Transportation Research Part A: Policy and Practice, Elsevier, vol. 91(C), pages 223-235.
    18. Shaoying Li & Xiaoping Liu & Zhigang Li & Zhifeng Wu & Zijun Yan & Yimin Chen & Feng Gao, 2018. "Spatial and Temporal Dynamics of Urban Expansion along the Guangzhou–Foshan Inter-City Rail Transit Corridor, China," Sustainability, MDPI, vol. 10(3), pages 1-18, February.
    19. Wu, Jiaxian & Liu, Xiuyan & Li, Hao, 2024. "The subway and the gender wage gap," International Review of Economics & Finance, Elsevier, vol. 94(C).
    20. Kamruzzaman, Liton, 2024. "Subjective vs. objective assessment of the economic impacts of light rail transit: The case of G:Link in Gold Coast, Australia," Journal of Transport Geography, Elsevier, vol. 117(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rom:bemann:v:8:y:2018:i:1:p:19-30. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Zamfir Andreea (email available below). General contact details of provider: https://edirc.repec.org/data/mnasero.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.