IDEAS home Printed from https://ideas.repec.org/a/rom/bemann/v13y2023i2p64-79.html
   My bibliography  Save this article

Effectiveness Of Communication Plan In Small To Medium Enterprises’ Projects Supported By The Department Of Transport In South Africa

Author

Listed:
  • Sandiso NGCOBO

    (Mangosuthu University of Technology, Durban, South Africa)

  • Witness ROYA

    (Mangosuthu University of Technology, Durban, South Africa)

Abstract

The South African Government, through the Department of Transport (DoT), offers financial support to various engineering companies to use in their road construction projects to improve the country’s road infrastructure. However, many road projects allocated to Small and Medium Enterprises (SMEs) are not completed on schedule. Communication plan was used as a lens to track essential elements involved in ensuring project success. A probability stratified random sampling method was used to select 34 respondents from the DOT who completed questionnaires as part of this quantitative study. Employees of the DoT’s Finance department in KwaZulu-Natal province were chosen because they were well placed to highlight the communication plan followed and challenges experienced in handling financial contracts and monitoring of such between themselves and the SMEs. On the one hand, the respondents generally claimed to have sound measures to monitor the progress of funded projects and apply appropriate techniques to cope with awarded contracts. On the other hand, they conceded that poor planning and poor communication management were the main challenges facing the department. The study calls for regular, open communication to enhance the success of projects which should be monitored in every phase following clear performance indicators. If problems are identified, a communication strategy to resolve them should be established; this strategy should be evaluated against its objectives.

Suggested Citation

  • Sandiso NGCOBO & Witness ROYA, 2023. "Effectiveness Of Communication Plan In Small To Medium Enterprises’ Projects Supported By The Department Of Transport In South Africa," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 13(2), pages 64-79, June.
    • Handle: RePEc:rom:bemann:v:13:y:2023:i:2:p:64-79
    as

    Download full text from publisher

    File URL: https://beman.ase.ro/no132/5.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Kang-Wook Lee & Kyong-Hoon Kim, 2021. "Analyzing Cost and Schedule Growths of Road Construction Projects, Considering Project Characteristics," Sustainability, MDPI, vol. 13(24), pages 1-18, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Rubén Dario Acosta-Velásquez & Jeffrey León-Pulido & Alexander García-Pérez & William Stive Fajardo-Moreno & Leonardo Espinosa-Leal, 2022. "Contemporary Management Practice Applying the Dynamic Absorptive Capacity Measurement Model (PM 4 AC) for Improved Business Sustainability," Sustainability, MDPI, vol. 14(17), pages 1-12, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rom:bemann:v:13:y:2023:i:2:p:64-79. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Zamfir Andreea (email available below). General contact details of provider: https://edirc.repec.org/data/mnasero.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.