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On the way to the service state: satisfaction of the recipients of public services
[На Пути К Сервисному Государству: Удовлетворенность Получателей Государственных Услуг]

Author

Listed:
  • Yuzhakov, Vladimir (Южаков, Владимир)

    (Russian Presidential Academy of National Economy and Public Administration (RANEPA))

  • Boykov, Vladimir (Бойков, Владимир)

    (Russian Presidential Academy of National Economy and Public Administration (RANEPA))

  • Dobrolyubova, Elena (Добролюбова, Елена)

    (Russian Presidential Academy of National Economy and Public Administration (RANEPA))

  • Pokida, Andrey (Покида, Андрей)

    (Russian Presidential Academy of National Economy and Public Administration (RANEPA))

  • Zybunovskaya, Natalia (Зыбуновская, Наталья)

    (Russian Presidential Academy of National Economy and Public Administration (RANEPA))

Abstract

Improving the quality of the state (and municipal) services is an important factor in the growth of governance. In Russia, over the last decade a significant work to improve the quality and accessibility of public services for citizens was done. Evaluation of the results of these efforts requires special research, the methodology and the main results of which are presented in this article. Identify the key factors affecting the level of citizens' satisfaction with the quality of public and municipal services, given the quantitative assessment of their impact, identified the key issues in the field of service provision.

Suggested Citation

  • Yuzhakov, Vladimir (Южаков, Владимир) & Boykov, Vladimir (Бойков, Владимир) & Dobrolyubova, Elena (Добролюбова, Елена) & Pokida, Andrey (Покида, Андрей) & Zybunovskaya, Natalia (Зыбуновская, Наталья), 2014. "On the way to the service state: satisfaction of the recipients of public services [На Пути К Сервисному Государству: Удовлетворенность Получателей Государственных Услуг]," Ekonomicheskaya Politika / Economic Policy, Russian Presidential Academy of National Economy and Public Administration, vol. 3, pages 116-142.
    • Handle: RePEc:rnp:ecopol:ep1436
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    References listed on IDEAS

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