Determinants of Service Quality in High-end IT Enabled Services: An Indian Perspective
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DOI: 10.22610/imbr.v4i10.1008
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References listed on IDEAS
- Nicholas Beaumont & Christina Costa, 2002. "Information Technology Outsourcing in Australia," Information Resources Management Journal (IRMJ), IGI Global, vol. 15(3), pages 14-31, July.
- Z. Justin Ren & Yong-Pin Zhou, 2008. "Call Center Outsourcing: Coordinating Staffing Level and Service Quality," Management Science, INFORMS, vol. 54(2), pages 369-383, February.
- Sungchul Yoon & Hyunsuk Suh, 2004. "Ensuring IT Consulting SERVQUAL and User Satisfaction: A Modified Measurement Tool," Information Systems Frontiers, Springer, vol. 6(4), pages 341-351, December.
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