Investigating Structural Relationship Between Service Quality, Satisfaction and Loyalty in Banking Sector of Afghanistan
Author
Abstract
Suggested Citation
DOI: 10.31219/osf.io/ew7f4
Download full text from publisher
References listed on IDEAS
- Ali, Muhammad & Raza, Syed Ali, 2015. "Measurement of Service Quality Perception and Customer Satisfaction in Islamic Banks of Pakistan: Evidence from Modified SERVQUAL Model," MPRA Paper 64039, University Library of Munich, Germany.
- Lay Hong Tan & Boon Cheong Chew & Syaiful Rizal Hamid, 2016. "Relationship between service quality and customer satisfaction: a study of Malaysian banking industry," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 19(1), pages 38-50.
- Sungchul Yoon & Hyunsuk Suh, 2004. "Ensuring IT Consulting SERVQUAL and User Satisfaction: A Modified Measurement Tool," Information Systems Frontiers, Springer, vol. 6(4), pages 341-351, December.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Severin Oesterle & Arne Buchwald & Nils Urbach, 2022. "Investigating the co-creation of IT consulting service value: empirical findings of a matched pair analysis," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(2), pages 571-597, June.
- Miroslav Kneževic & Slobodan Cerovic & Vladimir Džamic & Tijana Radojevic, 2017. "Total Quality Management Implementation and Guest Satisfaction in Hospitality," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(44), pages 124-124, February.
- Muhammad Shahnawaz Adil, Kamal bin Ab Hamid, 2017. "Impact of Individual Feelings of Energy on Creative Work Involvement: A Mediating Role of Leader-Member Exchange," Journal of Management Sciences, Geist Science, Iqra University, Faculty of Business Administration, vol. 4(1), pages 82-105, March.
- Hazwati Hashim & Noor Mashitah Rusli & Nur Hazimah Nor Hashim & Adam Chong Chin Hua, 2015. "The Readiness of ESL Teachers in Implementation of School-Based Assessment in Malaysian Secondary Schools," Studies in Social Sciences and Humanities, Research Academy of Social Sciences, vol. 3(5), pages 280-294.
- Muhammad Ali & Syed Ali Raza & Chin-Hong Puah & Mohd Zaini Abd Karim, 2017.
"Islamic home financing in Pakistan: a SEM-based approach using modified TPB model,"
Housing Studies, Taylor & Francis Journals, vol. 32(8), pages 1156-1177, November.
- Ali, Muhammad & Raza, Syed Ali & Chin-Hong, Puah, 2015. "Islamic home financing in Pakistan: A SEM based approach using modified TPB model," MPRA Paper 67877, University Library of Munich, Germany, revised 02 Sep 2015.
- Imtiaz Arif, Sahar Afshan, Arshian Sharif, 2016. "Resistance to Adopt Mobile Banking in a Developing Country: Evidence from Modified TAM," Journal of Finance and Economics Research, Geist Science, Iqra University, Faculty of Business Administration, vol. 1(1), pages 23-40, March.
- Ali, Muhammad & Syed ali, Raza & Chin-Hong, Puah, 2015. "Factors affecting intention to use Islamic personal financing in Pakistan: Evidence from the modified TRA model," MPRA Paper 66023, University Library of Munich, Germany.
- Qaisar Ali, 2018. "Service Quality from Customer Perception: Evidence from Carter Model on Bank Islam Brunei Darussalam (BIBD)," International Journal of Business and Management, Canadian Center of Science and Education, vol. 13(2), pages 138-138, January.
- Abdelkader Derbali & Lamia Jamel, 2018.
"Determinants of performance of Tunisia insurance companies: case of life insurance,"
International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 24(4), pages 531-542.
- Abdelkader Derbali & Lamia Jamel, 2014. "Determinants of performance of Tunisia insurance companies: Case of life insurance," Post-Print hal-01695997, HAL.
- Hadia Iftikhar & Zeb Jan & Shah Muhammad Najmi, 2015. "Gaining Organizational Competitiveness through Employee Retention: A Cost Cutting Strategy," International Journal of Management Sciences, Research Academy of Social Sciences, vol. 6(9), pages 412-429.
- Francis Aniefiok Bassey & John Nsikan Efiok & Okon & Saviour Sylvester & Inegbedion Daniel Osemudiamen, 2015. "Opinion Leadership and Marketing of Life Assurance in Selected Insurance Firms in Nigeria," International Journal of Empirical Finance, Research Academy of Social Sciences, vol. 4(3), pages 131-141.
- Soukaina Boualou & Najwa Dorhmi & Ilham El Haraoui, 2023. "Étude empirique sur l'adoption des services bancaires mobiles au Maroc Empirical study on the adoption of mobile banking services in Morocco," Post-Print hal-04189598, HAL.
- Shabnam Hamdi & Abu Daud Silong & Roziah Mohd Rasdi & Zoharah Binti Omar, 2015. "Moderating effect of Technology Uncertainty on Relationship between Innovation Speed and Product Success: A Survey in Malaysian Biotechnology Industry," International Journal of Management Sciences, Research Academy of Social Sciences, vol. 6(8), pages 375-383.
- Muhammad Zulfaris Mohd Salleh & Azwan Abdullah & Noorshella Che Nawi & Mohd Zulkifli Muhammad, 2019. "Assessing the Service Quality and Customer Satisfaction on Islamic Banking by Using SERVQUAL Model," Research in World Economy, Research in World Economy, Sciedu Press, vol. 10(2), pages 79-83, July.
- P. O. Oladele & K. K . Arogundade & A. M. Awolaja, 2016. "Influence of Demographic Factors on Mobile Phone Purchasing among University Students in Nigeria," Quarterly Journal of Business Studies, Research Academy of Social Sciences, vol. 2(4), pages 174-180.
- repec:gei:journl:v:4:y:2017:i:1:p:102-125 is not listed on IDEAS
- Xiuyuan Gong & Matthew K. O. Lee & Zhiying Liu & Xiabing Zheng, 2020. "Examining the Role of Tie Strength in Users’ Continuance Intention of Second-Generation Mobile Instant Messaging Services," Information Systems Frontiers, Springer, vol. 22(1), pages 149-170, February.
- Ali, Muhammad & Chin-Hong, Puah & Arif, Imtiaz, 2015. "Determinants of e-banking adoption: A non-users perspective in Pakistan," MPRA Paper 67878, University Library of Munich, Germany, revised 02 Oct 2015.
- Beth Ann Fiedler & Thomas T. H. Wan & Stephen S. Sivo & Reid M. Oetjen & Roger A. Bowles, 2016. "Modeling the Biomedical Engineering Technicians’ Contribution to Hospital Quality with Donabedian’s Triad," Quarterly Journal of Business Studies, Research Academy of Social Sciences, vol. 2(2), pages 104-116.
- Salihah Khairawati, 2020. "Effect of customer loyalty program on customer satisfaction and its impact on customer loyalty," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 9(1), pages 15-23, January.
- Abdulaziz M. Abdulsaleh, 2016. "Factors Affecting Libyan SMEs’ Selection of Banks as Business Partners," Quarterly Journal of Business Studies, Research Academy of Social Sciences, vol. 2(4), pages 201-210.
More about this item
NEP fields
This paper has been announced in the following NEP Reports:- NEP-ISF-2021-06-21 (Islamic Finance)
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:osf:osfxxx:ew7f4. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: OSF (email available below). General contact details of provider: https://osf.io/preprints/ .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.