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Mobile Banking Operation in Bangladesh: Prediction of Future

Author

Listed:
  • Parvin, Afroza

    (Assistant Professor of Finance, Department of Business Administration, Northern University Bangladesh)

Abstract

Banks are playing very vital role for the economic development of a country. In this paper the picture of existing operation of mobile banking service as well as the future of this has been depicted. This is almost a descriptive study that has used both primary and secondary data. The result is showing that almost all the banks are trying to adopt mobile banking to make their customers satisfied and be advance in their world where the common services are account opening, account balance query, fund transfer and PIN related service. All the operators of mobile phone in Bangladesh have started to be involved at a greater extent in this regard. And from the viewpoint of the customers the study has inferred they are satisfied with the very few services that new banking system is giving and as a consequence the future of banking business will be brighter day by day. This paper will contribute a lot to the banks of Bangladesh for better service giving and make customers more concern to avail mobile banking service.

Suggested Citation

  • Parvin, Afroza, 2013. "Mobile Banking Operation in Bangladesh: Prediction of Future," Journal of Internet Banking and Commerce, , vol. 18(1), pages 01-15, April.
    • Handle: RePEc:ris:joibac:0281
    as

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    More about this item

    Keywords

    Mobile Banking; Customer satisfaction; Financial service; Banking business; Future of banking business;
    All these keywords.

    JEL classification:

    • E51 - Macroeconomics and Monetary Economics - - Monetary Policy, Central Banking, and the Supply of Money and Credit - - - Money Supply; Credit; Money Multipliers

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