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Undergraduates’ Satisfaction of Online Food and Beverage Services Amidst Financial Distress in Nnewi Urban, Anambra State, Nigeria

Author

Listed:
  • A. Ikegwuonu, Eucharia

    (International Journal of Home Economics, Hospitality and Allied Research)

  • E. Allen, Juliet

    (International Journal of Home Economics, Hospitality and Allied Research)

  • E. Ijomah, Mary

    (International Journal of Home Economics, Hospitality and Allied Research)

Abstract

This study determined undergraduates’ satisfaction of online food and beverage services amidst financial distress in Nnewi urban, Anambra State, Nigeria. Descriptive survey research design was used by the study. Population consisted of 3,509 students. Sample size was 35. Questionnaire was the instrument used for data collection. Data was analyzed using mean and standard deviation. Findings revealed that different types of food and beverage products were purchased online. The problems undergraduates face in online food and beverage services included delayed delivery, use of artificial food colouring and fear of food contamination. Strategies for enhancing students’ satisfaction of online purchases included timely delivery of products ordered and appropriate delivery mechanism. Findings also showed that the ways online food and beverage purchases can influence undergraduate’s finances included high cost of online food products, additional cost for delivery among others. Among recommendations made was that online food vendors should ensure that food products delivered are same with products ordered by customers in order to enhance customer satisfaction.

Suggested Citation

  • A. Ikegwuonu, Eucharia & E. Allen, Juliet & E. Ijomah, Mary, 2024. "Undergraduates’ Satisfaction of Online Food and Beverage Services Amidst Financial Distress in Nnewi Urban, Anambra State, Nigeria," International Journal of Home Economics, Hospitality and Allied Research, Department of Home Economics & Hospitality Management Education, University of Nigeria, Nsukka, vol. 3(1), pages 173-185, June.
    • Handle: RePEc:ris:ijheha:3056
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    More about this item

    Keywords

    Financial Distress; Food Delivery; Online Food; Online Purchase; Student Satisfaction;
    All these keywords.

    JEL classification:

    • A00 - General Economics and Teaching - - General - - - General

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