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The importance of training and development for government officials in South Africa

Author

Listed:
  • Yasien Rykleif

    (Cape Peninsula University of Technology, Cape Town, South Africa)

  • Robertson K. Tengeh

    (Cape Peninsula University of Technology, Cape Town, South Africa)

Abstract

An organisation's performance suffers when employees are not adequately skilled in certain job areas. This article sought to investigate whether training and development affected the delivery of citizen-centric services in a government department in South Africa. The study adopted a mixed research methodology and a non-experimental research design. The data was collected via 20 open-ended interviews and 130 structured questionnaires. The study results indicated that shifting the government's focus to citizen-centricity would improve efficiency and service delivery. One of the significant findings suggests that training in service delivery requirements awareness could positively improve and motivate public officials' performance to remain relevant to the needs of citizens. Key Words:Citizen-Centric, Service Delivery and Training, Development

Suggested Citation

  • Yasien Rykleif & Robertson K. Tengeh, 2022. "The importance of training and development for government officials in South Africa," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(6), pages 642-656, September.
    • Handle: RePEc:rbs:ijbrss:v:11:y:2022:i:6:p:642-656
    DOI: 10.20525/ijrbs.v11i6.1990
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    References listed on IDEAS

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    1. Lewis, Blane D. & Nguyen, Hieu T.M. & Hendrawan, Adrianus, 2020. "Political accountability and public service delivery in decentralized Indonesia: Incumbency advantage and the performance of second term mayors," European Journal of Political Economy, Elsevier, vol. 64(C).
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