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Investigating factors predicting employees' turnover intention: An empirical study on islamic banking industry

Author

Listed:
  • M. Abd Wahid Al Jamil

    (Universitas Brawijaya)

  • Margono Setiawan

    (Universitas Brawijaya)

  • Himmiyatul Amanah Jiwa Juwita

    (Universitas Brawijaya)

Abstract

The aim of the current study is to investigate the role of job satisfaction as a mediating variable from the influence of workload, work stress and organizational climate on turnover intention. This study utilizes a questionnaire as a data collection instrument, a total of 116 questionnaires were obtained from employees of Bank BTN Syariah Malang (BTN Islamic Banking of Malang). Structural equation model (SEM) based on partial least squares (PLS) was employed as a method to analyze the data. The present study found a significant effect between workload and work stress on job satisfaction and turnover intention. However, organizational climate does not support the proposed hypothesis that organizational climate does not show a vital role in predicting job satisfaction and turnover intention. Furthermore, job satisfaction convincingly affects employees’ intention to leave. Finally, job satisfaction is proven to be a mediator of the influence of workload and work stress on turnover intention. However, unexpectedly, job satisfaction did not mediate the relationship between organizational climate and turnover intention. Key Words:Turnover intention, workload, job stress, organizational climate, job satisfaction

Suggested Citation

  • M. Abd Wahid Al Jamil & Margono Setiawan & Himmiyatul Amanah Jiwa Juwita, 2022. "Investigating factors predicting employees' turnover intention: An empirical study on islamic banking industry," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(5), pages 261-272, July.
    • Handle: RePEc:rbs:ijbrss:v:11:y:2022:i:5:p:261-272
    DOI: 10.20525/ijrbs.v11i5.1873
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    References listed on IDEAS

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    1. Sri Ramlah & Achmad Sudiro & Himmiyatul Amanah Jiwa Juwita, 2021. "The influence of compensation and job stress on turnover intention through mediation of job satisfaction," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(4), pages 117-127, June.
    2. Hotniar Siringoringo & E.S. Margianti & Qurrota Ayyun & Ikhwan Arbiyanto, 2021. "The workload measurement and comparison of bank tellers: a case from Indonesia," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 34(3), pages 379-398.
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    Cited by:

    1. Emad Ahmad & Manal Jaber & Hussein Albanna, 2022. "The relationship between job satisfaction and intention to quit a job: mediating factor job burnout," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(9), pages 45-56, December.

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