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Microfoundations of Organizational Competence for Servitization

Author

Listed:
  • Posselt, Tim
  • Roth, Angela

Abstract

Despite the various benefits of servitization, the yielded returns are often inadequate to generate sustainable competitiveness. The prevalence of this so-called service paradox is closely related to the insufficient theoretical explanation of how firms achieve competitiveness through servitization. We address this research gap by conceptually developing a framework and research propositions for competitiveness based on the Competence-based Theory of the Firm. We achieve the following contributions: (1) presenting a structured overview of the previously unconnected microfoundations of organizational competence for servitization, and (2) developing conceptually grounded research propositions for further empirical work on competitiveness through servitization.

Suggested Citation

  • Posselt, Tim & Roth, Angela, 2017. "Microfoundations of Organizational Competence for Servitization," Journal of Competences, Strategy & Management, Rainer Hampp Verlag, vol. 9, pages 85-107.
    • Handle: RePEc:rai:jcsman:jcsman-2017-05
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    File URL: http://www.hampp-verlag.de/hampp_e-journals_JCSM.htm#Vol9
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    Citations

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    Cited by:

    1. Li, Ai Qiang & Kumar, Maneesh & Claes, Björn & Found, Pauline, 2020. "The state-of-the-art of the theory on Product-Service Systems," International Journal of Production Economics, Elsevier, vol. 222(C).
    2. Andreas Hein & Maximilian Schreieck & Manuel Wiesche & Markus Böhm & Helmut Krcmar, 2019. "The emergence of native multi-sided platforms and their influence on incumbents," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(4), pages 631-647, December.

    More about this item

    Keywords

    servitization; organizational competence; microfoundations;
    All these keywords.

    JEL classification:

    • L80 - Industrial Organization - - Industry Studies: Services - - - General
    • L22 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Organization and Market Structure
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • O30 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - General

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