IDEAS home Printed from https://ideas.repec.org/a/qua/journl/v12y2015i2p71-92.html
   My bibliography  Save this article

Mediating Effects of Organizational Citizenship Behavior on Organizational Performance: Empirical Analysis of Public Employees in Guadalajara, Mexico

Author

Listed:
  • Simon A. Andrew

    (University of North Texas)

  • Filadelfo Leon-Cazares

    (University of Guadalajara)

Abstract

While much has been written about the importance of recruiting and retaining employees displaying voluntary and spontaneous actions, few have explored the mediating effect of citizenship behaviors on organizational performance. This study examines the direct and indirect effects of transformational leadership style, public service motivation, and organizational citizenship behavior (OCB) on public organization performance. It is hypothesized that when employees perceived that a public organization is practicing a transformational leadership style (TLS), they are likely to have a favorable view on the performance of their organization, but the effect is indirect and mediated by OCB. At the same time, if employees have a strong desire to serve and improve the welfare of others, they are likely to perform beyond their job requirements and thus, likely to express a positive view on the organizational performance. A structural equation modeling was used to examine the perceptions of 1,016 public employees in the Guadalajara Metropolitan Area, Mexico. The results suggest that Mexican public employees display OCB (extra role behaviors) that will be associated with a better public organizational performance because of the higher levels of PSM (public service motivation). TLS are also associated to a better organizational performance as well as to perform OCBs. But we did not find the mediator role of OCB between TLS and the organizational performance.

Suggested Citation

  • Simon A. Andrew & Filadelfo Leon-Cazares, 2015. "Mediating Effects of Organizational Citizenship Behavior on Organizational Performance: Empirical Analysis of Public Employees in Guadalajara, Mexico," EconoQuantum, Revista de Economia y Finanzas, Universidad de Guadalajara, Centro Universitario de Ciencias Economico Administrativas, Departamento de Metodos Cuantitativos y Maestria en Economia., vol. 12(2), pages 71-92, Julio-Dic.
    • Handle: RePEc:qua:journl:v:12:y:2015:i:2:p:71-92
    as

    Download full text from publisher

    File URL: http://econoquantum.cucea.udg.mx/index.php/EQ/article/view/4861
    Download Restriction: no
    File URL: http://econoquantum.cucea.udg.mx/index.php/EQ/issue/view/430
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Grindle, Merilee S., 1997. "Divergent cultures? When public organizations perform well in developing countries," World Development, Elsevier, vol. 25(4), pages 481-495, January.
    2. Little, Roderick J A, 1988. "Missing-Data Adjustments in Large Surveys: Reply," Journal of Business & Economic Statistics, American Statistical Association, vol. 6(3), pages 300-301, July.
    3. Little, Roderick J A, 1988. "Missing-Data Adjustments in Large Surveys," Journal of Business & Economic Statistics, American Statistical Association, vol. 6(3), pages 287-296, July.
    4. Anabella Davila & Marta M. Elvira, 2007. "Psychological contracts and performance management in Mexico," International Journal of Manpower, Emerald Group Publishing Limited, vol. 28(5), pages 384-402, August.
    5. Anabella Davila & Marta M. Elvira, 2007. "Psychological contracts and performance management in Mexico," International Journal of Manpower, Emerald Group Publishing, vol. 28(1), pages 384 - 402, July.
    6. Yoon, Mahn Hee & Suh, Jaebeom, 2003. "Organizational citizenship behaviors and service quality as external effectiveness of contact employees," Journal of Business Research, Elsevier, vol. 56(8), pages 597-611, August.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Yusuf Anthony Olukayode & Opawole Akintayo & Musa Nofiu Abiodun & Kadiri Dele Samuel & Ebunoluwa Esther Ilori, 2022. "Capability improvement measures of the public sector for implementation of building information modeling in construction projects," Organization, Technology and Management in Construction, Sciendo, vol. 14(1), pages 2710-2730, January.
    2. Hazem Khaled Shehadeh & Mohammed Abed Hussein Al Taee, 2022. "Organizational Ambidexterity and Its Impact on Organizational Citizenship Behavior: A Case Study in Islamic International Arab Bank in Amman City-Jordan," Academic Journal of Interdisciplinary Studies, Richtmann Publishing Ltd, vol. 11, July.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Gerko Vink & Stef van Buuren, 2013. "Multiple Imputation of Squared Terms," Sociological Methods & Research, , vol. 42(4), pages 598-607, November.
    2. Valaei, Naser & Rezaei, Sajad & Ismail, Wan Khairuzzaman Wan, 2017. "Examining learning strategies, creativity, and innovation at SMEs using fuzzy set Qualitative Comparative Analysis and PLS path modeling," Journal of Business Research, Elsevier, vol. 70(C), pages 224-233.
    3. Joost Ginkel & Pieter Kroonenberg, 2014. "Using Generalized Procrustes Analysis for Multiple Imputation in Principal Component Analysis," Journal of Classification, Springer;The Classification Society, vol. 31(2), pages 242-269, July.
    4. Renate S M Buisman & Katharina Pittner & Marieke S Tollenaar & Jolanda Lindenberg & Lisa J M van den Berg & Laura H C G Compier-de Block & Joost R van Ginkel & Lenneke R A Alink & Marian J Bakermans-K, 2020. "Intergenerational transmission of child maltreatment using a multi-informant multi-generation family design," PLOS ONE, Public Library of Science, vol. 15(3), pages 1-23, March.
    5. Chenyang Gu & Roee Gutman, 2017. "Combining item response theory with multiple imputation to equate health assessment questionnaires," Biometrics, The International Biometric Society, vol. 73(3), pages 990-998, September.
    6. Verbeek, M.J.C.M. & Nijman, T.E., 1992. "Incomplete panels and selection bias : A survey," Discussion Paper 1992-7, Tilburg University, Center for Economic Research.
    7. Gerko Vink & Laurence E. Frank & Jeroen Pannekoek & Stef Buuren, 2014. "Predictive mean matching imputation of semicontinuous variables," Statistica Neerlandica, Netherlands Society for Statistics and Operations Research, vol. 68(1), pages 61-90, February.
    8. Marco Di Zio & Ugo Guarnera & Roberta Varriale, 2016. "Estimation of the main variables of the economic account of small and medium enterprises based on administrative sources," Rivista di statistica ufficiale, ISTAT - Italian National Institute of Statistics - (Rome, ITALY), vol. 18(1), pages 71-81.
    9. Giuseppe Arbia & Giuseppe Espa & Diego Giuliani, 2016. "Dirty spatial econometrics," The Annals of Regional Science, Springer;Western Regional Science Association, vol. 56(1), pages 177-189, January.
    10. Eisele, Martin & Zhu, Junyi, 2013. "Multiple imputation in a complex household survey - the German Panel on Household Finances (PHF): challenges and solutions," EconStor Preprints 100007, ZBW - Leibniz Information Centre for Economics.
    11. Brad R. Humphreys & Yang Seung Lee & Brian P. Soebbing, 2010. "Consumer behaviour in lottery: the double hurdle approach and zeros in gambling survey data," International Gambling Studies, Taylor & Francis Journals, vol. 10(2), pages 165-176, August.
    12. Xiong, Ruoxuan & Pelger, Markus, 2023. "Large dimensional latent factor modeling with missing observations and applications to causal inference," Journal of Econometrics, Elsevier, vol. 233(1), pages 271-301.
    13. Doina Muresanu, 2016. "Qualitative Study On The Foundations Of The Existance Of The Employees’ Psychological Contract. The Case Of The Romanian Automotive Industry," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(1), pages 944-951, July.
    14. Stockdale, Susan E. & Wells, Kenneth B. & Tang, Lingqi & Belin, Thomas R. & Zhang, Lily & Sherbourne, Cathy D., 2007. "The importance of social context: Neighborhood stressors, stress-buffering mechanisms, and alcohol, drug, and mental health disorders," Social Science & Medicine, Elsevier, vol. 65(9), pages 1867-1881, November.
    15. Bilal, Muhammad & Zhang, Yunfeng & Cai, Shukai & Akram, Umair & Halibas, Alrence, 2024. "Artificial intelligence is the magic wand making customer-centric a reality! An investigation into the relationship between consumer purchase intention and consumer engagement through affective attach," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
    16. Robert J. Batt & Christian Terwiesch, 2015. "Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department," Management Science, INFORMS, vol. 61(1), pages 39-59, January.
    17. Dang, Hai-Anh H & Carletto, Calogero, 2022. "Recall Bias Revisited: Measure Farm Labor Using Mixed-Mode Surveys and Multiple Imputation," IZA Discussion Papers 14997, Institute of Labor Economics (IZA).
    18. Chia-Ning Wang & Roderick Little & Bin Nan & Siobán D. Harlow, 2011. "A Hot-Deck Multiple Imputation Procedure for Gaps in Longitudinal Recurrent Event Histories," Biometrics, The International Biometric Society, vol. 67(4), pages 1573-1582, December.
    19. Selvarajan, T.T. & Singh, Barjinder & Solansky, Stephanie, 2018. "Performance appraisal fairness, leader member exchange and motivation to improve performance: A study of US and Mexican employees," Journal of Business Research, Elsevier, vol. 85(C), pages 142-154.
    20. Daniel Schunk, 2007. "A Markov Chain Monte Carlo Multiple Imputation Procedure for Dealing with Item Nonresponse in the German SAVE Survey," MEA discussion paper series 07121, Munich Center for the Economics of Aging (MEA) at the Max Planck Institute for Social Law and Social Policy.

    More about this item

    Keywords

    Transformational Leadership; OCB; Organizational Performance; Public Service Motivation; Structural Equation Modeling;
    All these keywords.

    JEL classification:

    • C40 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - General
    • H11 - Public Economics - - Structure and Scope of Government - - - Structure and Scope of Government
    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:qua:journl:v:12:y:2015:i:2:p:71-92. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sandra Ivett Portugal Padilla (email available below). General contact details of provider: https://edirc.repec.org/data/dmudgmx.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.