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Customer Satisfaction with Quality of Products of Food Business

Author

Listed:
  • Petr Suchánek
  • Jiří Richter
  • Maria Králová

Abstract

This article is a part of a specific research output called Quality Influence on the Performance and Competitiveness of the Company. One of the research phases is elaborated in this article; its subject is measuring customer satisfaction with the quality of food products companies in the Czech Republic. This article aim is to determine the level of customer satisfaction with the quality of food production enterprises. The partial aim of the article is to identify factors that have the greatest influence on the customer satisfaction. The research confirms close relations between customers' quality perception, their satisfaction and the level of fulfilment of their demands.

Suggested Citation

  • Petr Suchánek & Jiří Richter & Maria Králová, 2017. "Customer Satisfaction with Quality of Products of Food Business," Prague Economic Papers, Prague University of Economics and Business, vol. 2017(1), pages 19-35.
    • Handle: RePEc:prg:jnlpep:v:2017:y:2017:i:1:id:595:p:19-35
    DOI: 10.18267/j.pep.595
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    Citations

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    Cited by:

    1. repec:ers:journl:v:volumexxi:y:2018:i:issue4:p:343-355 is not listed on IDEAS
    2. A.Rasulova & S. Bolatkyzy & R. Elshibaev & A. Raiymbekova & D. Tursynbayeva, 2018. "Comparative Analysis of the Competitiveness of Food Markets: The Case of Kazakhstan, Russia, France and Belarus," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 343-355.

    More about this item

    Keywords

    customer satisfaction; quality; food industry; quality management; company performance; competition; repurchase; customer expectation;
    All these keywords.

    JEL classification:

    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • L6 - Industrial Organization - - Industry Studies: Manufacturing

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