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Theoretical integration of user satisfaction and technology acceptance of the nursing process information system

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  • Kuei-Fang Ho
  • Cheng-Hsun Ho
  • Min-Huey Chung

Abstract

Background: The nursing process system (NPS) is used to establish the nursing process involving assessment, diagnosis, planning, intervention, and evaluation in solving the health problems of patients. Objectives: The factors influencing the use of the NPS by nurses were analyzed based on user satisfaction and technology acceptance within the 3Q (service quality, information quality, and system quality) model. Methods: In this cross-sectional quantitative study, the valid responses of 222 nurses to a questionnaire were obtained; these nurses worked at eight hospitals affiliated with public organizations in Taiwan. Structural equation modeling was used to analyze information quality, system quality, service quality, user satisfaction, perceived usefulness, perceived ease of use, perceived enjoyment, behavioral attitude, and intention after the nurses had used the NPS system for more than 1 month. Results: Information quality, service quality, and system quality influenced user satisfaction. User satisfaction affected perceived usefulness, perceived ease of use, and perceived enjoyment and had the highest explanatory power (R2 = 0.75). Furthermore, perceived usefulness, perceived ease of use, and perceived enjoyment influenced behavioral attitude and intention to use the system. The proposed model explained 53% of the variance in the intention to use the NPS. Conclusions: The relationships between the variables of the 3Q model were successfully used to examine the intention of nurses toward using the NPS. Using the findings of this study, designers and programmers can comprehensively understand the perceptions of nurses and further improve the performance of the NPS.

Suggested Citation

  • Kuei-Fang Ho & Cheng-Hsun Ho & Min-Huey Chung, 2019. "Theoretical integration of user satisfaction and technology acceptance of the nursing process information system," PLOS ONE, Public Library of Science, vol. 14(6), pages 1-14, June.
    • Handle: RePEc:plo:pone00:0217622
    DOI: 10.1371/journal.pone.0217622
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    References listed on IDEAS

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    1. Viswanath Venkatesh, 2000. "Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model," Information Systems Research, INFORMS, vol. 11(4), pages 342-365, December.
    2. Lei Ping & A. Jolibert, 2012. "A three-model comparison of the relationship between quality, satisfaction and loyalty: an empirical study of the Chinese healthcare system," Post-Print halshs-00876671, HAL.
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