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The association between workplace violence and physicians’ and nurses’ job satisfaction in Macau

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  • Teris Cheung
  • Paul H Lee
  • Paul S F Yip

Abstract

Background: This paper describes the association between workplace violence and job satisfaction among physicians and nurses in Macau. Convenience sampling was sourced from six health centers under the Macau Health Bureau. Methods: This study uses a cross-sectional self-administrative survey. The study used case studies research instruments for workplace violence in the health sector by country (from the ILO, ICN, WHO, PSI), the Minnesota Satisfaction Questionnaire and Perceived Stress Scale. The data collection period spanned from August to December, 2014. Data analysis: Multiple logistic regression examines levels of intrinsic and extrinsic satisfaction in physicians and nurses and significant correlates affecting their job satisfaction. Results: A total of 720 (14.9% physicians) participants were recruited. 57.2% of participants reported physical and psychological workplace violence in the preceding year. The most common forms of workplace violence were verbal abuse (53.4%), physical assault (16.1%), bullying / harassment (14.2%), sexual harassment (4.6%) and racial harassment (2.6%). Nurses were at a significantly higher risk of physical assault and verbal abuse compared to physicians. Patients, patients’ relatives, and colleagues were the main perpetrators. Worry about WPV, on-call duty and shift work, experience of bullying and verbal abuse and employment sector emerged as significant correlates affecting the intrinsic and extrinsic job satisfaction of physicians and nurses. Frontline staff, aged 30 and 39, coming from an ethnic minority, and perceived stress were significant correlates affecting nurses’ job satisfaction. Conclusions: WPV remains a significant concern in healthcare settings in Macau. Stakeholders should legally enforce a zero-tolerance policy towards WPV within healthcare workplaces. WPV is detrimental to healthcare professionals’ mental wellbeing, risking irreversible physical and psychological harm for its victims.

Suggested Citation

  • Teris Cheung & Paul H Lee & Paul S F Yip, 2018. "The association between workplace violence and physicians’ and nurses’ job satisfaction in Macau," PLOS ONE, Public Library of Science, vol. 13(12), pages 1-20, December.
    • Handle: RePEc:plo:pone00:0207577
    DOI: 10.1371/journal.pone.0207577
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    References listed on IDEAS

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    1. Lisac, Melanie & Reimers, Lutz & Henke, Klaus-Dirk & Schlette, Sophia, 2010. "Access and choice – competition under the roof of solidarity in German health care: an analysis of health policy reforms since 2004," Health Economics, Policy and Law, Cambridge University Press, vol. 5(1), pages 31-52, January.
    2. Isaac Mensah Boafo & Peter Hancock, 2017. "Workplace Violence Against Nurses," SAGE Open, , vol. 7(1), pages 21582440177, March.
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    Cited by:

    1. Jenny Song & Christine McDonald, 2021. "Experiences of New Zealand registered nurses of Chinese ethnicity during the COVID‐19 pandemic," Journal of Clinical Nursing, John Wiley & Sons, vol. 30(5-6), pages 757-764, March.

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