IDEAS home Printed from https://ideas.repec.org/a/plo/pone00/0192306.html
   My bibliography  Save this article

A scale assessing doctor-patient communication in a context of acute conditions based on a systematic review

Author

Listed:
  • Mélanie Sustersic
  • Aurélie Gauchet
  • Anaïs Kernou
  • Charlotte Gibert
  • Alison Foote
  • Céline Vermorel
  • Jean-Luc Bosson

Abstract

Background: There is no validated generic tool to measure Doctor-Patient-Communication (DPC) in a context of acute conditions. Objective: To create and validate such a scale in a real population. Materials and method: We performed a systematic review of validated DPC scales available in English. From these, using a theoretical model based on a multidisciplinary approach, we selected pertinent items that met the inclusion criteria and included them in a simple questionnaire. This tool based on a synthesis of the literature was then validated in a prospective study in two hospital emergency departments. Results: We found 22 pertinent questionnaires and scoring systems. From these, we extracted items and built a scale based on 15 questions with graded responses (Likert from 1 to 4). The mean time for questionnaire completion was 3 minutes. We included 189 adults and adolescents in the study and analyzed complete responses to the questionnaire by 149 patients, gathered over the phone one week after their consultation. The scale had high internal consistency (Cronbach’s alpha = 0.89) and good external validity. Two questions were removed due to redundancy giving a scale based on 13 questions. Conclusions: We have created an easy-to-use and validated generic questionnaire to assess DPC in a context of acute conditions, usable both in clinical research and in routine practice.

Suggested Citation

  • Mélanie Sustersic & Aurélie Gauchet & Anaïs Kernou & Charlotte Gibert & Alison Foote & Céline Vermorel & Jean-Luc Bosson, 2018. "A scale assessing doctor-patient communication in a context of acute conditions based on a systematic review," PLOS ONE, Public Library of Science, vol. 13(2), pages 1-16, February.
    • Handle: RePEc:plo:pone00:0192306
    DOI: 10.1371/journal.pone.0192306
    as

    Download full text from publisher

    File URL: https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0192306
    Download Restriction: no
    File URL: https://journals.plos.org/plosone/article/file?id=10.1371/journal.pone.0192306&type=printable
    Download Restriction: no
    File URL: https://libkey.io/10.1371/journal.pone.0192306?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Ong, L. M. L. & de Haes, J. C. J. M. & Hoos, A. M. & Lammes, F. B., 1995. "Doctor-patient communication: A review of the literature," Social Science & Medicine, Elsevier, vol. 40(7), pages 903-918, April.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Digo Chakraverty & Annika Baumeister & Angela Aldin & Tina Jakob & Ümran Sema Seven & Christiane Woopen & Nicole Skoetz & Elke Kalbe, 2020. "Gender-Specific Aspects of Health Literacy: Perceptions of Interactions with Migrants among Health Care Providers in Germany," IJERPH, MDPI, vol. 17(7), pages 1-20, March.
    2. Swastika Chandra & Masoud Mohammadnezhad, 2021. "Doctor–Patient Communication in Primary Health Care: A Mixed-Method Study in Fiji," IJERPH, MDPI, vol. 18(14), pages 1-12, July.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Miller, Nancy & Weinstein, Marcie, 2007. "Participation and knowledge related to a nursing home admission decision among a working age population," Social Science & Medicine, Elsevier, vol. 64(2), pages 303-313, January.
    2. Beach, Wayne A. & Easter, David W. & Good, Jeffrey S. & Pigeron, Elisa, 2005. "Disclosing and responding to cancer "fears" during oncology interviews," Social Science & Medicine, Elsevier, vol. 60(4), pages 893-910, February.
    3. Blume, Andreas, 2018. "Failure of common knowledge of language in common-interest communication games," Games and Economic Behavior, Elsevier, vol. 109(C), pages 132-155.
    4. Rhona Hogg & Janet Hanley & Pam Smith, 2018. "Learning lessons from the analysis of patient complaints relating to staff attitudes, behaviour and communication, using the concept of emotional labour," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(5-6), pages 1004-1012, March.
    5. Solomon, Josie & Knapp, Peter & Raynor, D.K. & Atkin, Karl, 2013. "Worlds apart? An exploration of prescribing and medicine-taking decisions by patients, GPs and local policy makers," Health Policy, Elsevier, vol. 112(3), pages 264-272.
    6. Roscigno, Cecelia I. & Savage, Teresa A. & Grant, Gerald & Philipsen, Gerry, 2013. "How healthcare provider talk with parents of children following severe traumatic brain injury is perceived in early acute care," Social Science & Medicine, Elsevier, vol. 90(C), pages 32-39.
    7. Liu, Xiaoxiao & Ben Liu, Qianqian, 2024. "Superior medical resources or geographic proximity? The joint effects of regional medical resource disparity, geographic distance, and cultural differences on online medical consultation," Social Science & Medicine, Elsevier, vol. 350(C).
    8. Udo Schneider, 2002. "Beidseitige Informationsasymmetrien in der Arzt-Patient-Beziehung: Implikationen für die GKV," Vierteljahrshefte zur Wirtschaftsforschung / Quarterly Journal of Economic Research, DIW Berlin, German Institute for Economic Research, vol. 71(4), pages 447-458.
    9. Archontissa Maria Kanavaki & Courtney Jane Lightfoot & Jared Palmer & Thomas James Wilkinson & Alice Caroline Smith & Ceri Rhiannon Jones, 2021. "Kidney Care during COVID-19 in the UK: Perspectives of Healthcare Professionals on Impacts on Care Quality and Staff Well-Being," IJERPH, MDPI, vol. 19(1), pages 1-14, December.
    10. Sjaak Molenaar & Mirjam A.G. Sprangers & Fenna C.E. Postma-Schuit & Emiel J. Th. Rutgers & Josje Noorlander & Joop Hendriks & Hanneke C.J.M. De Haes, 2000. "Interpretive Review : Feasibility and Effects of Decision Aids," Medical Decision Making, , vol. 20(1), pages 112-127, January.
    11. Chandwani, Rajesh & Sharma, Dheeraj, 2015. "Managing Emotions: Emotional Labor or Emotional Enrichment," IIMA Working Papers WP2015-03-42, Indian Institute of Management Ahmedabad, Research and Publication Department.
    12. Gibson, Mark & Neil Jenkings, K. & Wilson, Rob & Purves, Ian, 2006. "Verbal prescribing in general practice consultations," Social Science & Medicine, Elsevier, vol. 63(6), pages 1684-1698, September.
    13. Charlotte T. Lee & Susanne Phillips & Susan Tiso & Camille Fitzpatrick, 2019. "Exploring Interpersonal Relationships in a Nurse-Managed Clinic and Their Impact on Clinical Outcomes," SAGE Open, , vol. 9(3), pages 21582440198, July.
    14. Vrana, Scott R. & Vrana, Dylan T. & Penner, Louis A. & Eggly, Susan & Slatcher, Richard B. & Hagiwara, Nao, 2018. "Latent Semantic Analysis: A new measure of patient-physician communication," Social Science & Medicine, Elsevier, vol. 198(C), pages 22-26.
    15. Timmermans, Stefan & Tietbohl, Caroline, 2018. "Fifty years of sociological leadership at Social Science and Medicine," Social Science & Medicine, Elsevier, vol. 196(C), pages 209-215.
    16. Jae-Hyun Kim & Eun-Cheol Park, 2019. "Can diabetes patients seeking a second hospital get better care? Results from nested case–control study," PLOS ONE, Public Library of Science, vol. 14(1), pages 1-10, January.
    17. Garroutte, Eva Marie & Sarkisian, Natalia & Goldberg, Jack & Buchwald, Dedra & Beals, Janette, 2008. "Perceptions of medical interactions between healthcare providers and American Indian older adults," Social Science & Medicine, Elsevier, vol. 67(4), pages 546-556, August.
    18. Kluska, Denise, 2012. "Versorgung aus der Ferne: Die Arzt-Patient-Beziehung unter den Bedingungen der Telemedizin," Forschung Aktuell 10/2012, Institut Arbeit und Technik (IAT), Westfälische Hochschule, University of Applied Sciences.
    19. Hardman, Doug & Geraghty, Adam W.A. & Lown, Mark & Bishop, Felicity L., 2020. "Subjunctive medicine: Enacting efficacy in general practice," Social Science & Medicine, Elsevier, vol. 245(C).
    20. Rashmi Ananth Pai, 2013. "Patient Perception of Health Care Services: A Comparative Study," Journal of Social and Development Sciences, AMH International, vol. 4(12), pages 526-528.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:plo:pone00:0192306. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: plosone (email available below). General contact details of provider: https://journals.plos.org/plosone/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.