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Can disclosure practices and stakeholder management influence zakat payers’ trust? A Malaysian evidence

Author

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  • Samargandi, Nahla
  • Tajularifin, Sakinah Mohamed
  • Ghani, Erlane K.
  • Aziz, Asmah Abdul
  • Gunardi, Ardi

Abstract

This study examines whether disclosure practices and stakeholder management play an important role in influencing the zakat payers' trust in the zakat institutions in Malaysia. A regression analysis was performed to examine the relationship between disclosure practices and stakeholder management of the zakat institutions on zakat payers' trust. Using questionnaire survey on 184 zakat payers, this study shows that the disclosure practices do influence the zakat payers' trust in the zakat institutions. However, it is revealed that stakeholder management does not influence the zakat payers' trust in zakat institutions. The findings in this study imply that the zakat institutions should focus on the transparency of disclosure practices. The findings in this research could assist the zakat institutions to increase the trust level of the zakat taxpayers towards them and assist the policy makers in establishing zakat institutions which would be perceived by the public as legitimate.

Suggested Citation

  • Samargandi, Nahla & Tajularifin, Sakinah Mohamed & Ghani, Erlane K. & Aziz, Asmah Abdul & Gunardi, Ardi, 2018. "Can disclosure practices and stakeholder management influence zakat payers’ trust? A Malaysian evidence," Business and Economic Horizons (BEH), Prague Development Center, vol. 14(4), pages 882-893, August.
    • Handle: RePEc:pdc:jrnbeh:v:14:y:2018:i:4:p:882-893
    DOI: http://dx.doi.org/10.15208/beh.2018.60
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    References listed on IDEAS

    as
    1. Patten, Dennis M., 1992. "Intra-industry environmental disclosures in response to the Alaskan oil spill: A note on legitimacy theory," Accounting, Organizations and Society, Elsevier, vol. 17(5), pages 471-475, July.
    2. repec:eco:journ2:2017-04-23 is not listed on IDEAS
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    Cited by:

    1. Intan Marzita Saidon & Jaya Kumar Shanmugam & Mohammad Asri Osman, 2024. "The Management of Zakat Institutions in Malaysia: A Systematic Literature Review and Future Research Agenda," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(10), pages 70-82, October.

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    More about this item

    Keywords

    Zakat payers’ trust level; disclosure practices; stakeholder management; zakat institutions;
    All these keywords.

    JEL classification:

    • G30 - Financial Economics - - Corporate Finance and Governance - - - General
    • G34 - Financial Economics - - Corporate Finance and Governance - - - Mergers; Acquisitions; Restructuring; Corporate Governance
    • M40 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Accounting - - - General

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