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The Effectiveness Of E- Banking Environment In Customer Life Service An Empircal Study (Poland)

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  • Laith Talal Khrais

    (Department of Business Administration, Salman Bin Abdulaziz University, Saudi Arabia)

Abstract

Advanced technology allows the banks to enhance its operations with cost cutting effectively and efficiently in order to handle daily banking affairs via online banking channel. Customers are being facilitated by reducing their visits in banks and doing their transactions via internet or ATM machines instead of personally visiting the branches. The purpose of this study is attempts to investigate the effective factors of facilitate using e-banking services for customers. This study is approached by using survey method to examine the relationship between independent and dependent variables .Data were collected through questionnaires which were attached by a letter explaining the purpose of study and assuring respondents of the confidentiality of their answers, those participants were online banking users in Poland. Statistical tools were used to test hypotheses and achieve the objectives, thus the research is descriptive and as a result quantitative methods have been used. The findings indicate that the entire hypotheses are supported positively the effectiveness of e-banking environment in customer service, and provide valuable information for banking industry, hopefully

Suggested Citation

  • Laith Talal Khrais, 2013. "The Effectiveness Of E- Banking Environment In Customer Life Service An Empircal Study (Poland)," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 8(1), pages 110-120, December.
    • Handle: RePEc:pcz:journl:v:8:y:2013:i:1:p:110-120
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    References listed on IDEAS

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    1. Kieran Mathieson, 1991. "Predicting User Intentions: Comparing the Technology Acceptance Model with the Theory of Planned Behavior," Information Systems Research, INFORMS, vol. 2(3), pages 173-191, September.
    2. Degryse, Hans & Ongena, Steven, 2007. "The impact of competition on bank orientation," Journal of Financial Intermediation, Elsevier, vol. 16(3), pages 399-424, July.
    3. Boot, Arnoud W. A., 2000. "Relationship Banking: What Do We Know?," Journal of Financial Intermediation, Elsevier, vol. 9(1), pages 7-25, January.
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    Cited by:

    1. Irbha Magotra, 2016. "Mobile Banking Adoption: A Study of Customers in India," International Journal of Management, Knowledge and Learning, International School for Social and Business Studies, Celje, Slovenia, vol. 5(2), pages 245-261.

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