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Trusting robots: a relational trust definition based on human intentionality

Author

Listed:
  • Arndt Schäfer

    (University of Graz)

  • Reinhold Esterbauer

    (University of Graz)

  • Bettina Kubicek

    (University of Graz)

Abstract

As robots are increasingly found in various aspects of human life, understanding how humans relate to and interact with robots is becoming more relevant. One important factor affecting the quality of human-robot interactions is trust, and in recent years there has been an increase in scientific interest in the nature of trust between humans and robots. However, it can be observed that a clear distinction between trust and its related constructs is not always made when examining trust in robots. To overcome these limitations, we propose a definition of trust in robots that clearly separates trust from its related constructs. To this end, we extend an established trust model for interpersonal trust, which we adapt to describe trust in HRI. The new definition describes trust as a particular way in which human trustor relates to a robot. By characterizing trust as an asymmetric relation with certain properties, the proposed definition adopts a perspective that focuses on the human trustor in describing trust. Furthermore, we argue that the proposed definition of trust is suitable for describing trust in all types of robots and for any form of human-robot interaction.

Suggested Citation

  • Arndt Schäfer & Reinhold Esterbauer & Bettina Kubicek, 2024. "Trusting robots: a relational trust definition based on human intentionality," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-12, December.
    • Handle: RePEc:pal:palcom:v:11:y:2024:i:1:d:10.1057_s41599-024-03897-3
    DOI: 10.1057/s41599-024-03897-3
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    References listed on IDEAS

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    1. Emily A. Sharp & Rik Thwaites & Allan Curtis & Joanne Millar, 2013. "Trust and trustworthiness: conceptual distinctions and their implications for natural resources management," Journal of Environmental Planning and Management, Taylor & Francis Journals, vol. 56(8), pages 1246-1265, October.
    2. Boada, Júlia Pareto & Maestre, Begoña Román & Genís, Carme Torras, 2021. "The ethical issues of social assistive robotics: A critical literature review," Technology in Society, Elsevier, vol. 67(C).
    3. Mariarosaria Taddeo, 2009. "Defining Trust and E-Trust: From Old Theories to New Problems," International Journal of Technology and Human Interaction (IJTHI), IGI Global, vol. 5(2), pages 23-35, April.
    4. Christopher S. Calhoun & Philip Bobko & Jennie J. Gallimore & Joseph B. Lyons, 2019. "Linking precursors of interpersonal trust to human-automation trust: An expanded typology and exploratory experiment," Journal of Trust Research, Taylor & Francis Journals, vol. 9(1), pages 28-46, January.
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