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Impact of information technology on the performance of logistics industry: the case of Hong Kong and Pearl Delta region

Author

Listed:
  • King Lun Choy

    (The Hong Kong Polytechnic University, Kowloon, Hong Kong)

  • Angappa Gunasekaran

    (University of Massachusetts—Dartmouth, North Dartmouth, USA)

  • Hoi Yan Lam

    (The Hong Kong Polytechnic University, Kowloon, Hong Kong)

  • Ka Ho Chow

    (Macau University of Science and Technology, Macau)

  • Yick Chi Tsim

    (The Hong Kong Polytechnic University, Kowloon, Hong Kong)

  • Tsz Wing Ng

    (The Hong Kong Polytechnic University, Kowloon, Hong Kong)

  • Ying Kei Tse

    (University of York, York, UK)

  • Xiao Ang Lu

    (The Hong Kong Polytechnic University, Kowloon, Hong Kong)

Abstract

Over the last decade, a number of research studies have advocated the use of information technology (IT) in different aspects of logistics and distribution operations. This study examines the current state of the use of IT and its impact on logistics service performance through a survey of 210 logistics companies in Hong Kong and the Pearl River Delta region. A hypothetical model is also proposed in which the theories of the market-based view and the resource-based view are applied to link up the implications of IT capabilities with logistic performance. The model was tested using structural equation modelling. The findings suggested that (i) IT implementation directly enhances the service quality of the logistics companies; (ii) the impact of IT implementation improves service quality thereby creating competitiveness.

Suggested Citation

  • King Lun Choy & Angappa Gunasekaran & Hoi Yan Lam & Ka Ho Chow & Yick Chi Tsim & Tsz Wing Ng & Ying Kei Tse & Xiao Ang Lu, 2014. "Impact of information technology on the performance of logistics industry: the case of Hong Kong and Pearl Delta region," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 65(6), pages 904-916, June.
    • Handle: RePEc:pal:jorsoc:v:65:y:2014:i:6:p:904-916
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    Citations

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    Cited by:

    1. Qamar Farooq & Peihua Fu & Yunhong Hao & Tchamy Jonathan & Yanni Zhang, 2019. "A Review of Management and Importance of E-Commerce Implementation in Service Delivery of Private Express Enterprises of China," SAGE Open, , vol. 9(1), pages 21582440188, January.
    2. Mahroof, Kamran, 2019. "A human-centric perspective exploring the readiness towards smart warehousing: The case of a large retail distribution warehouse," International Journal of Information Management, Elsevier, vol. 45(C), pages 176-190.
    3. Lázaro Florido-Benítez, 2023. "The Role of the Top 50 US Cargo Airports and 25 Air Cargo Airlines in the Logistics of E-Commerce Companies," Logistics, MDPI, vol. 7(1), pages 1-27, February.
    4. Troilo, Michael & Bouchet, Adrien & Urban, Timothy L. & Sutton, William A., 2016. "Perception, reality, and the adoption of business analytics: Evidence from North American professional sport organizations," Omega, Elsevier, vol. 59(PA), pages 72-83.
    5. Ahmed Azab & Jaehyun Park & Noha A. Mostafa, 2021. "Smart Mobile Application for Short-Haul Cargo Transportation," Logistics, MDPI, vol. 5(2), pages 1-14, June.
    6. Noha Mostafa & Walaa Hamdy & Hisham Alawady, 2019. "Impacts of Internet of Things on Supply Chains: A Framework for Warehousing," Social Sciences, MDPI, vol. 8(3), pages 1-10, March.
    7. Huo, Baofeng & Gu, Minhao & Jiang, Bin, 2018. "China-related POM research: Literature review and suggestions for future research," International Journal of Production Economics, Elsevier, vol. 203(C), pages 134-153.

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