IDEAS home Printed from https://ideas.repec.org/a/pal/jorsoc/v64y2013i12p1810-1830.html
   My bibliography  Save this article

Measuring the relative efficiency of quality management practices in Turkish public and private universities

Author

Listed:
  • E Bayraktar

    (Department of Industrial Engineering, Faculty of Engineering, Bahcesehir University, Istanbul, Turkey)

  • E Tatoglu

    (Department of International Trade and Business, Faculty of Economics and Administrative Sciences, Bahcesehir University, Istanbul, Turkey)

  • S Zaim

    (Marmara University, Istanbul, Turkey)

Abstract

Using data envelopment analysis (DEA) in conjunction with stochastic frontier analysis (SFA), the aim of this study was to measure the relative efficiency of quality management (QM) practices in Turkish public and private universities. Based on the extant literature, a set of nine critical QM factors and seven performance indicators for Turkish universities were identified as input and output variables, respectively. SFA confirmed the existence of significant relationships between QM factors and performance indicators. DEA findings indicated that private universities with higher levels of QM efficiency on stakeholder-focus indicators achieved better performance in terms of fulfilling the expectations of their stakeholders. In contrast, public universities were more successful in managing QM practices for a superior teaching and research performance. Finally, after eliminating the managerial discrepancies, no significant structural efficiency difference was found between these two groups of universities through stakeholder-focus model, though some significant variation was noted in both factor-efficiency and total-efficiency models. As for total-efficiency model, we may infer that the structural differences found in favour of public universities for factor-efficiencies are counterbalanced by private universities which tend to focus more on their stakeholders in managing QM applications.

Suggested Citation

  • E Bayraktar & E Tatoglu & S Zaim, 2013. "Measuring the relative efficiency of quality management practices in Turkish public and private universities," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 64(12), pages 1810-1830, December.
    • Handle: RePEc:pal:jorsoc:v:64:y:2013:i:12:p:1810-1830
    as

    Download full text from publisher

    File URL: http://www.palgrave-journals.com/jors/journal/v64/n12/pdf/jors20132a.pdf
    File Function: Link to full text PDF
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: http://www.palgrave-journals.com/jors/journal/v64/n12/full/jors20132a.html
    File Function: Link to full text HTML
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Kristof De Witte & Laura López-Torres, 2017. "Efficiency in education: a review of literature and a way forward," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 68(4), pages 339-363, April.
    2. Chen, Ya & Pan, Yongbin & Liu, Haoxiang & Wu, Huaqing & Deng, Guangwei, 2023. "Efficiency analysis of Chinese universities with shared inputs: An aggregated two-stage network DEA approach," Socio-Economic Planning Sciences, Elsevier, vol. 90(C).
    3. John McCormack & Carol Propper & Sarah Smith, 2014. "Herding Cats? Management and University Performance," Economic Journal, Royal Economic Society, vol. 124(578), pages 534-564, August.
    4. Rim Lahmandi‐Ayed & Hejer Lasram & Didier Laussel, 2021. "Is partial privatization of universities a solution for higher education?," Journal of Public Economic Theory, Association for Public Economic Theory, vol. 23(6), pages 1174-1198, December.
    5. Johnes, Jill, 2015. "Operational Research in education," European Journal of Operational Research, Elsevier, vol. 243(3), pages 683-696.
    6. Marco Cruz-Sandoval & Martina Carlos-Arroyo & Araceli los Rios-Berjillos & José Carlos Vázquez-Parra, 2023. "Systemic thinking and gender: an exploratory study of Mexican female university students," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-9, December.
    7. Gralka, Sabine, 2018. "Stochastic frontier analysis in higher education: A systematic review," CEPIE Working Papers 05/18, Technische Universität Dresden, Center of Public and International Economics (CEPIE).
    8. Rim Lahmandi-Ayed & Hejer Lasram & Didier Laussel, 2020. "Is partial privatization of universities a solution for higher education? A successive monopolies model," Working Papers hal-02988323, HAL.
    9. Muhammad Dimyati & Adhi Indra Hermanu, 2023. "Evaluating Research Efficiency in Indonesian Higher Education Institution," Evaluation Review, , vol. 47(2), pages 155-181, April.
    10. Facundo Quiroga-Martínez & Esteban Fernández-Vázquez & Catalina Lucía Alberto, 2018. "Efficiency in public higher education on Argentina 2004–2013: institutional decisions and university-specific effects," Latin American Economic Review, Springer;Centro de Investigaciòn y Docencia Económica (CIDE), vol. 27(1), pages 1-18, December.
    11. Aatzaz Hassan & Muhammad Ramzan Sheikh & Rana Zafar Hayat & Neelam Asghar Ali, 2022. "An Efficiency Analysis of Public and Private Elementary Schools in Dera Ghazi Khan," Journal of Policy Research (JPR), Research Foundation for Humanity (RFH), vol. 8(3), pages 135-150, September.
    12. Kunsch, Pierre L. & Ishizaka, Alessio, 2018. "Multiple-criteria performance ranking based on profile distributions: An application to university research evaluations," Mathematics and Computers in Simulation (MATCOM), Elsevier, vol. 154(C), pages 48-64.
    13. Ruiz, José L. & Segura, José V. & Sirvent, Inmaculada, 2015. "Benchmarking and target setting with expert preferences: An application to the evaluation of educational performance of Spanish universities," European Journal of Operational Research, Elsevier, vol. 242(2), pages 594-605.
    14. Zohair Al-Zoubi & Ahmad Qablan & Hytham Bany Issa & Omar Bataineh & Ahmed Mohammed Al Kaabi, 2023. "The Degree of Implementation of Total Quality Management in Universities and Its Relationship to the Level of Community Service from the Perspectives of Faculty Members," Sustainability, MDPI, vol. 15(3), pages 1-14, January.
    15. Sabine Gralka & Klaus Wohlrabe & Lutz Bornmann, 2018. "How to Measure Research Efficiency in Higher Education? Research Grants vs. Publication Output," CESifo Working Paper Series 7055, CESifo.
    16. Delimiro Visbal-Cadavid & Mónica Martínez-Gómez & Francisco Guijarro, 2017. "Assessing the Efficiency of Public Universities through DEA. A Case Study," Sustainability, MDPI, vol. 9(8), pages 1-19, August.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:jorsoc:v:64:y:2013:i:12:p:1810-1830. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.palgrave-journals.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.