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Measuring the relative efficiency of quality management practices in Turkish public and private universities

Author

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  • E Bayraktar

    (Department of Industrial Engineering, Faculty of Engineering, Bahcesehir University, Istanbul, Turkey)

  • E Tatoglu

    (Department of International Trade and Business, Faculty of Economics and Administrative Sciences, Bahcesehir University, Istanbul, Turkey)

  • S Zaim

    (Marmara University, Istanbul, Turkey)

Abstract

Using data envelopment analysis (DEA) in conjunction with stochastic frontier analysis (SFA), the aim of this study was to measure the relative efficiency of quality management (QM) practices in Turkish public and private universities. Based on the extant literature, a set of nine critical QM factors and seven performance indicators for Turkish universities were identified as input and output variables, respectively. SFA confirmed the existence of significant relationships between QM factors and performance indicators. DEA findings indicated that private universities with higher levels of QM efficiency on stakeholder-focus indicators achieved better performance in terms of fulfilling the expectations of their stakeholders. In contrast, public universities were more successful in managing QM practices for a superior teaching and research performance. Finally, after eliminating the managerial discrepancies, no significant structural efficiency difference was found between these two groups of universities through stakeholder-focus model, though some significant variation was noted in both factor-efficiency and total-efficiency models. As for total-efficiency model, we may infer that the structural differences found in favour of public universities for factor-efficiencies are counterbalanced by private universities which tend to focus more on their stakeholders in managing QM applications.

Suggested Citation

  • E Bayraktar & E Tatoglu & S Zaim, 2013. "Measuring the relative efficiency of quality management practices in Turkish public and private universities," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 64(12), pages 1810-1830, December.
    • Handle: RePEc:pal:jorsoc:v:64:y:2013:i:12:p:1810-1830
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    Cited by:

    1. Johnes, Jill, 2015. "Operational Research in education," European Journal of Operational Research, Elsevier, vol. 243(3), pages 683-696.
    2. Marco Cruz-Sandoval & Martina Carlos-Arroyo & Araceli los Rios-Berjillos & José Carlos Vázquez-Parra, 2023. "Systemic thinking and gender: an exploratory study of Mexican female university students," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-9, December.
    3. Erkan Bayraktar & Ekrem Tatoglu & Arafat Salih Aydiner & Dursun Delen, 2024. "Business Analytics Adoption and Technological Intensity: An Efficiency Analysis," Information Systems Frontiers, Springer, vol. 26(4), pages 1509-1526, August.
    4. Kristof De Witte & Laura López-Torres, 2017. "Efficiency in education: a review of literature and a way forward," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 68(4), pages 339-363, April.
    5. Chen, Ya & Pan, Yongbin & Liu, Haoxiang & Wu, Huaqing & Deng, Guangwei, 2023. "Efficiency analysis of Chinese universities with shared inputs: An aggregated two-stage network DEA approach," Socio-Economic Planning Sciences, Elsevier, vol. 90(C).
    6. Aatzaz Hassan & Muhammad Ramzan Sheikh & Rana Zafar Hayat & Neelam Asghar Ali, 2022. "An Efficiency Analysis of Public and Private Elementary Schools in Dera Ghazi Khan," Journal of Policy Research (JPR), Research Foundation for Humanity (RFH), vol. 8(3), pages 135-150, September.
    7. Kunsch, Pierre L. & Ishizaka, Alessio, 2018. "Multiple-criteria performance ranking based on profile distributions: An application to university research evaluations," Mathematics and Computers in Simulation (MATCOM), Elsevier, vol. 154(C), pages 48-64.
    8. Gralka, Sabine, 2018. "Stochastic frontier analysis in higher education: A systematic review," CEPIE Working Papers 05/18, Technische Universität Dresden, Center of Public and International Economics (CEPIE).
    9. Ruiz, José L. & Segura, José V. & Sirvent, Inmaculada, 2015. "Benchmarking and target setting with expert preferences: An application to the evaluation of educational performance of Spanish universities," European Journal of Operational Research, Elsevier, vol. 242(2), pages 594-605.
    10. Rim Lahmandi-Ayed & Hejer Lasram & Didier Laussel, 2020. "Is partial privatization of universities a solution for higher education? A successive monopolies model," Working Papers hal-02988323, HAL.
    11. Rim Lahmandi‐Ayed & Hejer Lasram & Didier Laussel, 2021. "Is partial privatization of universities a solution for higher education?," Journal of Public Economic Theory, Association for Public Economic Theory, vol. 23(6), pages 1174-1198, December.
    12. John McCormack & Carol Propper & Sarah Smith, 2014. "Herding Cats? Management and University Performance," Economic Journal, Royal Economic Society, vol. 124(578), pages 534-564, August.
    13. Zohair Al-Zoubi & Ahmad Qablan & Hytham Bany Issa & Omar Bataineh & Ahmed Mohammed Al Kaabi, 2023. "The Degree of Implementation of Total Quality Management in Universities and Its Relationship to the Level of Community Service from the Perspectives of Faculty Members," Sustainability, MDPI, vol. 15(3), pages 1-14, January.
    14. Muhammad Dimyati & Adhi Indra Hermanu, 2023. "Evaluating Research Efficiency in Indonesian Higher Education Institution," Evaluation Review, , vol. 47(2), pages 155-181, April.
    15. Facundo Quiroga-Martínez & Esteban Fernández-Vázquez & Catalina Lucía Alberto, 2018. "Efficiency in public higher education on Argentina 2004–2013: institutional decisions and university-specific effects," Latin American Economic Review, Springer;Centro de Investigaciòn y Docencia Económica (CIDE), vol. 27(1), pages 1-18, December.
    16. Sabine Gralka & Klaus Wohlrabe & Lutz Bornmann, 2018. "How to Measure Research Efficiency in Higher Education? Research Grants vs. Publication Output," CESifo Working Paper Series 7055, CESifo.
    17. Delimiro Visbal-Cadavid & Mónica Martínez-Gómez & Francisco Guijarro, 2017. "Assessing the Efficiency of Public Universities through DEA. A Case Study," Sustainability, MDPI, vol. 9(8), pages 1-19, August.

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