IDEAS home Printed from https://ideas.repec.org/a/pal/jorsoc/v58y2007i8d10.1057_palgrave.jors.2602254.html
   My bibliography  Save this article

Developing professional judgement with the aid of a ‘low-profile’ group support system

Author

Listed:
  • M Read

    (University of Portsmouth)

  • T Gear

    (University of Glamorgan)

Abstract

This paper reports positive results from an application of one type of group support system (GSS) to a training application. Reviews of the findings of other trials of GSS have been mixed, and inconclusive. We describe the results of a series of seven training sessions in a field-based application of group process support. The subjects were professionals working in various agencies concerned with the welfare of older people. A ‘low-profile’ type of group support system, based on wireless handsets, was used. This design enabled responses from each participant to be input and displayed anonymously. Each session was aimed at stimulating a dialogue focused on the reasons for differences of judgement, as displayed on a single projected feedback screen. Changes of individual judgements were recorded for subsequent analysis and comparison with already known ‘expert judgements’. Frequent changes of judgement were recorded. A significant proportion of these were related to an improvement, which could not be explained as simply the result of conforming behaviour. We propose that the mode of operation and design of a ‘low-profile’ GSS have the potential to create a learning environment by reducing personal anxieties while encouraging group-based learning with focussed conversation. We conclude that this type of GSS design is particularly suited to ‘selective’-type tasks in groups.

Suggested Citation

  • M Read & T Gear, 2007. "Developing professional judgement with the aid of a ‘low-profile’ group support system," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 58(8), pages 1021-1029, August.
    • Handle: RePEc:pal:jorsoc:v:58:y:2007:i:8:d:10.1057_palgrave.jors.2602254
    DOI: 10.1057/palgrave.jors.2602254
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1057/palgrave.jors.2602254
    File Function: Abstract
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1057/palgrave.jors.2602254?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Gear, AE & Read, MJ, 1993. "On-line group process support," Omega, Elsevier, vol. 21(3), pages 261-274, May.
    2. Daily, Bonnie F. & Teich, Jeffrey E., 2001. "Perceptions of contribution in multi-cultural groups in non-GDSS and GDSS environments," European Journal of Operational Research, Elsevier, vol. 134(1), pages 70-83, October.
    3. Read, Martin & Gear, Tony & Devold, Rune, 2004. "An experimental introduction of group process support in social services," European Journal of Operational Research, Elsevier, vol. 156(2), pages 456-466, July.
    4. Reagan-Cirincione, Patricia, 1994. "Improving the Accuracy of Group Judgment: A Process Intervention Combining Group Facilitation, Social Judgment Analysis, and Information Technology," Organizational Behavior and Human Decision Processes, Elsevier, vol. 58(2), pages 246-270, May.
    5. Gerardine DeSanctis & R. Brent Gallupe, 1987. "A Foundation for the Study of Group Decision Support Systems," Management Science, INFORMS, vol. 33(5), pages 589-609, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Salo, Ahti A., 1995. "Interactive decision aiding for group decision support," European Journal of Operational Research, Elsevier, vol. 84(1), pages 134-149, July.
    2. Daily, Bonnie F. & Teich, Jeffrey E., 2001. "Perceptions of contribution in multi-cultural groups in non-GDSS and GDSS environments," European Journal of Operational Research, Elsevier, vol. 134(1), pages 70-83, October.
    3. Gillenwater, E. L. & Conlon, S. & Hwang, C., 1995. "Distributed manufacturing support systems: the integration of distributed group support systems with manufacturing support systems," Omega, Elsevier, vol. 23(6), pages 653-665, December.
    4. J. Teich & H. Wallenius & J. Wallenius, 1998. "World Wide Web Technology in Support of Negotiation and Communication," Working Papers ir98018, International Institute for Applied Systems Analysis.
    5. Read, Martin & Gear, Tony & Devold, Rune, 2004. "An experimental introduction of group process support in social services," European Journal of Operational Research, Elsevier, vol. 156(2), pages 456-466, July.
    6. A. Adla & P. Zarate & J.-L. Soubie, 2011. "A Proposal of Toolkit for GDSS Facilitators," Group Decision and Negotiation, Springer, vol. 20(1), pages 57-77, January.
    7. Elfvengren, K.Kalle & Karkkainen, Hannu & Torkkeli, Marko & Tuominen, Markku, 2004. "A GDSS based approach for the assessment of customer needs in industrial markets," International Journal of Production Economics, Elsevier, vol. 89(3), pages 275-292, June.
    8. Meløn, Mønica García & Aragonés Beltran, Pablo & Carmen González Cruz, M., 2008. "An AHP-based evaluation procedure for Innovative Educational Projects: A face-to-face vs. computer-mediated case study," Omega, Elsevier, vol. 36(5), pages 754-765, October.
    9. Jae Kwang Lee & Jae Kyeong Kim & Soung Hie Kim & Hung Kook Park, 2002. "An Intelligent Idea Categorizer for Electronic Meeting Systems," Group Decision and Negotiation, Springer, vol. 11(5), pages 363-378, September.
    10. O'Keefe, Robert M., 2016. "Experimental behavioural research in operational research: What we know and what we might come to know," European Journal of Operational Research, Elsevier, vol. 249(3), pages 899-907.
    11. Luis A. Guerrero & José A. Pino, 2009. "Supporting Discussions for Decision Meetings," Group Decision and Negotiation, Springer, vol. 18(6), pages 589-601, November.
    12. Francisco Antunes & João Paulo Costa, 2010. "The Missing Link: Theoretical Reflections On Decision Reconstruction," Portuguese Journal of Management Studies, ISEG, Universidade de Lisboa, vol. 0(2), pages 197-214.
    13. Guo Li & Wenling Liu & Zhaohua Wang & Mengqi Liu, 2017. "An empirical examination of energy consumption, behavioral intention, and situational factors: evidence from Beijing," Annals of Operations Research, Springer, vol. 255(1), pages 507-524, August.
    14. Sabrina Bresciani & Martin J. Eppler, 2015. "The Pitfalls of Visual Representations," SAGE Open, , vol. 5(4), pages 21582440156, October.
    15. Yu, Lean & Wang, Shouyang & Lai, Kin Keung, 2009. "An intelligent-agent-based fuzzy group decision making model for financial multicriteria decision support: The case of credit scoring," European Journal of Operational Research, Elsevier, vol. 195(3), pages 942-959, June.
    16. Damart, Sébastien & Roy, Bernard, 2009. "The uses of cost-benefit analysis in public transportation decision-making in France," Transport Policy, Elsevier, vol. 16(4), pages 200-212, August.
    17. Terri L. Griffith & Mark A. Fuller & Gregory B. Northcraft, 1998. "Facilitator Influence in Group Support Systems: Intended and Unintended Effects," Information Systems Research, INFORMS, vol. 9(1), pages 20-36, March.
    18. Julia A. Minson & Jennifer S. Mueller & Richard P. Larrick, 2018. "The Contingent Wisdom of Dyads: When Discussion Enhances vs. Undermines the Accuracy of Collaborative Judgments," Management Science, INFORMS, vol. 64(9), pages 4177-4192, September.
    19. Clare Bayley & Simon French, 2008. "Designing a Participatory Process for Stakeholder Involvement in a Societal Decision," Group Decision and Negotiation, Springer, vol. 17(3), pages 195-210, May.
    20. Mi, Hwang, 1998. "Did Task Type Matter in the Use of Decision Room GSS? A Critical Review and a Meta-analysis," Omega, Elsevier, vol. 26(1), pages 1-15, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:jorsoc:v:58:y:2007:i:8:d:10.1057_palgrave.jors.2602254. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.palgrave-journals.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.