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Knowledge management sans frontières

Author

Listed:
  • J S Edwards

    (Aston University)

  • J B Kidd

    (Aston University)

Abstract

Knowledge management is a topic that crosses borders of various kinds, such as those between departments, between organisations or between countries. In this paper we will consider various issues relating to knowledge management, in the context where more than one department/organisation/country is involved. To do this, we place an emphasis on knowledge management as a process, rather than as an organisational system or, worse, as a piece of technology. This process involves trust, negotiation—and indeed some technological support. In this paper we wish to introduce the concept of ‘triangles of trust’, and to focus on where ‘the top meets the bottom’ in terms of knowledge management and organisational learning. Partial examples will be offered in support of our views, but no full and complete examples—knowledge management simply is not well enough understood or documented for that yet. Our overall conclusion is that there is no one best way to “do” knowledge management, but there are principles that ought to be applied.

Suggested Citation

  • J S Edwards & J B Kidd, 2003. "Knowledge management sans frontières," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 54(2), pages 130-139, February.
    • Handle: RePEc:pal:jorsoc:v:54:y:2003:i:2:d:10.1057_palgrave.jors.2601419
    DOI: 10.1057/palgrave.jors.2601419
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    References listed on IDEAS

    as
    1. Williamson, Oliver E, 1993. "Calculativeness, Trust, and Economic Organization," Journal of Law and Economics, University of Chicago Press, vol. 36(1), pages 453-486, April.
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