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Exploring the use of narrative analysis as an operational research method: A case study in voluntary sector evaluation

Author

Listed:
  • L White

    (South Bank University)

  • A Taket

    (South Bank University)

Abstract

Operational research frequently has to deal with situations where the perceptions and views of the various stakeholders involved may be quite different. One such situation is provided by the case of the evaluation of the work of voluntary sector groups, where concepts such as quality are frequently held to be the desired objectives whose achievement should be evaluated, yet where quite different perceptions of these concepts are held by the various parties to the evaluation. Through the use of a case study, this paper illustrates how approaches to narrative analysis like actant analysis and deconstruction can be used alongside other soft OR methods to enable negotiation of common understandings of important concepts like quality.

Suggested Citation

  • L White & A Taket, 2000. "Exploring the use of narrative analysis as an operational research method: A case study in voluntary sector evaluation," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 51(6), pages 700-711, June.
    • Handle: RePEc:pal:jorsoc:v:51:y:2000:i:6:d:10.1057_palgrave.jors.2600959
    DOI: 10.1057/palgrave.jors.2600959
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    Citations

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    Cited by:

    1. J. David Thomas, 2016. "Jeff Foxworthy’s Redneck Humor and the Boundaries of Middle-Class American Whiteness," SAGE Open, , vol. 6(2), pages 21582440166, April.
    2. Klein, Jonathan H., 2009. "Ackoff's Fables revisited: stories to inform operational research practice," Omega, Elsevier, vol. 37(3), pages 615-623, June.
    3. White, Leroy, 2016. "Behavioural operational research: Towards a framework for understanding behaviour in OR interventions," European Journal of Operational Research, Elsevier, vol. 249(3), pages 827-841.
    4. Simin Li, 2019. "Native History and Nation Building on Personal Online Platform: Implications in Hong Kong Context," Social Sciences, MDPI, vol. 8(2), pages 1-14, February.
    5. Franco, L. Alberto & Greiffenhagen, Christian, 2018. "Making OR practice visible: Using ethnomethodology to analyse facilitated modelling workshops," European Journal of Operational Research, Elsevier, vol. 265(2), pages 673-684.
    6. White, Leroy, 2009. "Understanding problem structuring methods interventions," European Journal of Operational Research, Elsevier, vol. 199(3), pages 823-833, December.
    7. White, Leroy & Burger, Katharina & Yearworth, Mike, 2016. "Understanding behaviour in problem structuring methods interventions with activity theory," European Journal of Operational Research, Elsevier, vol. 249(3), pages 983-1004.
    8. D Shaw & J S Edwards & P M Collier, 2006. "Quid pro quo: Reflections on the value of problem structuring group workshops," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 57(8), pages 939-949, August.
    9. D Shaw, 2006. "Journey Making group workshops as a research tool," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 57(7), pages 830-841, July.

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