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Cancellation policies in the hotel, airline and restaurant industries

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  • ChihChien Chen

    (University of Nevada, Las Vegas)

Abstract

Littlewood’s Rule and Expected Marginal Seat Revenue (EMSR) maximize revenue through the allocation of various fares quoted for different levels of customers’ willingness to pay. Both assume no cancellations or no-shows, an unrealistic assumption. The airline industry, by contrast, has been consistently stringent about such policies. The purpose of this research is, therefore, to provide an overview of cancellation policies across airline, hotel and restaurant industries. Specifically, this study demonstrates the origin of cancellation policies, mathematics modeling of cancellation policies, how major changes have occurred and their consequent impacts that currently allow for cancellation sophistications in industries.

Suggested Citation

  • ChihChien Chen, 2016. "Cancellation policies in the hotel, airline and restaurant industries," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 15(3), pages 270-275, July.
    • Handle: RePEc:pal:jorapm:v:15:y:2016:i:3:d:10.1057_rpm.2016.9
    DOI: 10.1057/rpm.2016.9
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    References listed on IDEAS

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    Cited by:

    1. Esther L. Kim & Jason Tang, 2024. "Tackling no-shows in fine dining: insights into cancellation policies and consumer awareness campaigns," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 23(5), pages 423-434, October.
    2. Arash Riasi & Zvi Schwartz & Chih-Chien Chen, 2019. "A paradigm shift in revenue management? The new landscape of hotel cancellation policies," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 18(6), pages 434-440, December.

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