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Performance Management and Organizational Culture: Mutual Influences in Service-Providing Organizations

Author

Listed:
  • Cezar Braicu

    (“Hyperion” University of Bucharest, Faculty of Economic Sciences, Romania)

Abstract

The paper explores the relationship between performance management and organizational culture in service organizations, aiming to identify how these concepts can be aligned to improve employee performance and customer satisfaction. The study uses a mixed approach, including quantitative (questionnaires) and qualitative (semi-structured interviews and case studies) methods, to analyze the mutual influences between the two concepts. The results highlight that an organizational culture oriented towards collaboration, innovation and recognition of individual merits stimulates employee performance and adaptability. The research contributes to the specialized literature, offering good practices for managers, such as integrating performance management strategies into organizational culture and investing in continuous professional training. Limitations include the small sample size in the Romanian service sector, suggesting further expansion to other cross-national comparative studies.

Suggested Citation

  • Cezar Braicu, 2024. "Performance Management and Organizational Culture: Mutual Influences in Service-Providing Organizations," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 366-371, December.
    • Handle: RePEc:ovi:oviste:v:xxiv:y:2024:i:2:p:366-371
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    More about this item

    Keywords

    performance management; organizational culture; service organizations; customer satisfaction; employee performance;
    All these keywords.

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services
    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights
    • O15 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Economic Development: Human Resources; Human Development; Income Distribution; Migration
    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity

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