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Influence of TQM Practices and Service Innovation Types on Performances of the IT Romanian Companies

Author

Listed:
  • Mateescu Mihaela

    (Romanian Academy)

  • Muscalu Sabin

    (Romanian Academy)

  • Bozga Raluca

    (Romanian Academy)

Abstract

This paper presents a mathematical model intended to investigate the influence of TQM andservice innovation types on service companies performance. The company performance is regardedas the model output and is built out of the financial performance and the non-financialperformance. The two performances are generating competitive advantage. The estimated non–financial performances are represented by the quality performance and the innovativeperformance. The data used to build the model were taken from the IT Romanian companies.

Suggested Citation

  • Mateescu Mihaela & Muscalu Sabin & Bozga Raluca, 2017. "Influence of TQM Practices and Service Innovation Types on Performances of the IT Romanian Companies," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 313-318, June.
    • Handle: RePEc:ovi:oviste:v:xvii:y:2017:i:1:p:313-318
    as

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    References listed on IDEAS

    as
    1. G. M.P. Swann, 2009. "The Economics of Innovation," Books, Edward Elgar Publishing, number 13211.
    2. Gunday, Gurhan & Ulusoy, Gunduz & Kilic, Kemal & Alpkan, Lutfihak, 2011. "Effects of innovation types on firm performance," International Journal of Production Economics, Elsevier, vol. 133(2), pages 662-676, October.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    mathematical model; service innovation; TQM; competitive advantage;
    All these keywords.

    JEL classification:

    • C50 - Mathematical and Quantitative Methods - - Econometric Modeling - - - General
    • C52 - Mathematical and Quantitative Methods - - Econometric Modeling - - - Model Evaluation, Validation, and Selection
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D

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