IDEAS home Printed from https://ideas.repec.org/a/ovi/oviste/vxiiy2012i1p757-762.html
   My bibliography  Save this article

The Analysis of the Total Quality Management Effects in S.C. Cupidon S.A. from Saturn Resort and their Impact on the Organization Competitiveness

Author

Listed:
  • Constandache Mihaela

    („Dimitrie Cantemir” Christian University of Bucharest, Faculty of Tourism and Commercial Management Constanta)

  • Stanciu Anca-Cristina

    („Ovidius”University of Constanta, Faculty of Economic Sciences)

  • Radu Stelu?a

    (Agricultural Science and Veterinary Medicine University of Ia?i, Agriculture Faculty)

Abstract

Quality is a strategic tool for global management of the organizations that determine, in the highest level, the competitiveness of products / services / firms / companies, domestically and internationally. Customer and staff satisfaction, responsible approach of the society requirements can be ensured through a proper leadership in all organization processes according to defined policies and strategies, with the integration of basic principles of TQM. The top management of S.C. Cupido S.A. has decided to implement a strategy based on EFQM model, oriented towards customer’s satisfaction, staff satisfaction and a greater community integration of organization. It can be appreciated that the degree of implementation of the approach adopted by the organization, in terms of determinant factors, is 81% of its potential (if considered all relevant areas and activities). The degree of extending of the obtained results, it covers many areas and relevant activities undertaken by S.C. Cupido S.A. (68.5%)

Suggested Citation

  • Constandache Mihaela & Stanciu Anca-Cristina & Radu Stelu?a, 2013. "The Analysis of the Total Quality Management Effects in S.C. Cupidon S.A. from Saturn Resort and their Impact on the Organization Competitiveness," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 757-762, May.
    • Handle: RePEc:ovi:oviste:v:xii:y:2012:i:1:p:757-762
    as

    Download full text from publisher

    File URL: http://stec.univ-ovidius.ro/html/anale/ENG/cuprins%20rezumate/volum2013p1.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Anonymous, 1949. "Council of Europe," International Organization, Cambridge University Press, vol. 3(4), pages 729-732, November.
    2. Anonymous, 1949. "Council of Europe," International Organization, Cambridge University Press, vol. 3(3), pages 551-552, August.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Burciu Andreea & Ardelean Andreea, 2013. "Migration in the EU- Between Brain Drain and Cheap Workforce Transfer," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 158-163, May.
    2. Buºu Mihail & Cioacã Sorin, 2013. "An Application of the Kalman Filter for Market Studies," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 726-731, May.
    3. Holban Dana – Elena, 2013. "Economic Issues in the Wind Energy Development at World and European Level," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 500-503, May.
    4. Ciobãnicã Mihaela - Lavinia, 2013. "Strategic Capacity Assessment Action at S.C. Hervis S.A. During the Crisis," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 741-745, May.
    5. ªeitan Silviu-Marius, 2013. "Administrative Perspectives Concerning the European Economic Relations," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 275-279, May.
    6. Cristian Elena Raluca & Bãrãgan Laura Georgeta & Moise Elena, 2013. "The Emigrant ”Identity” in the Current Global Context," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 473-477, May.
    7. Epure Marcel, 2013. "A Cultural Explanation for Japan’s Economic Performance, from the view Point of The General Power Theory," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 313-316, May.
    8. Sãveanu Cristina, 2013. "The Effects of Risk Events on the Efficiency of Financial Market," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 92-96, May.
    9. Mateescu Mihaela & Suba Gabriela, 2013. "Decision Support Tool to Testing and Trial Laboratories," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 559-567, May.
    10. Asalos Nicoleta & Trandafir Raluca Andreea, 2013. "The Evolution of Clusters and Competitiveness Poles in Romania and the Chances of Succcess of This Process," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 405-409, May.
    11. Negoescu Gheorghe & Negoescu Liliana Georgeta, 2013. "he Entrepreneurship, an Actual Challenge for the Young Graduates of Higher Education Institutions," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 573-578, May.
    12. Ciobanu Carmen Liliana, 2013. "Analysis of the Degree of Absorption of EU Funds, 2007-2013," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 170-174, May.
    13. Aivaz Kamer Ainur & Vlãducã Ion, 2013. "The Estimation of the Students' Opinion Regarding a Certain Cosmological Model through Statistical Methods," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 389-394, May.
    14. Dinu Loredana, 2013. "A Study Regarding the Tourism of the Area Iron Gates," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 772-775, May.
    15. Burghelea Cristina & Dumitrescu Miron & Cristea Dan Gabriel, 2013. "Analysis of Romania's Foreign Trade Policy," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 19-23, May.
    16. Grigorut Cornel & Nistor Filip & Popa Catalin, 2013. "Characteristics of Labor Supply in Shipping," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 29-32, May.
    17. Gheorghe Lucian, 2013. "Juridical Aspects Concerning Fiscality, Work Relations and Professional Training in the Field of Constructions," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 321-324, May.
    18. Popa Florina, 2013. "The Role and Importance of Services in National Economy," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 621-625, May.
    19. Sabou Simona, 2013. "Tourism in Maramureº, between Desire and Reality," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 347-352, May.
    20. Neguri?ã Octav, 2013. "The Effects of Creating the European Union Bank, on the Banking System in Romania," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 244-249, May.

    More about this item

    Keywords

    EFQM Excellence Model; Romanian Model of Business Excellence; Total Quality Management; determinant factors; results;
    All these keywords.

    JEL classification:

    • M - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ovi:oviste:v:xii:y:2012:i:1:p:757-762. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Gheorghiu Gabriela (email available below). General contact details of provider: https://edirc.repec.org/data/feoviro.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.