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The Analysis of the Total Quality Management Effects in S.C. Cupidon S.A. from Saturn Resort and their Impact on the Organization Competitiveness

Author

Listed:
  • Constandache Mihaela

    („Dimitrie Cantemir” Christian University of Bucharest, Faculty of Tourism and Commercial Management Constanta)

  • Stanciu Anca-Cristina

    („Ovidius”University of Constanta, Faculty of Economic Sciences)

  • Radu Stelu?a

    (Agricultural Science and Veterinary Medicine University of Ia?i, Agriculture Faculty)

Abstract

Quality is a strategic tool for global management of the organizations that determine, in the highest level, the competitiveness of products / services / firms / companies, domestically and internationally. Customer and staff satisfaction, responsible approach of the society requirements can be ensured through a proper leadership in all organization processes according to defined policies and strategies, with the integration of basic principles of TQM. The top management of S.C. Cupido S.A. has decided to implement a strategy based on EFQM model, oriented towards customer’s satisfaction, staff satisfaction and a greater community integration of organization. It can be appreciated that the degree of implementation of the approach adopted by the organization, in terms of determinant factors, is 81% of its potential (if considered all relevant areas and activities). The degree of extending of the obtained results, it covers many areas and relevant activities undertaken by S.C. Cupido S.A. (68.5%)

Suggested Citation

  • Constandache Mihaela & Stanciu Anca-Cristina & Radu Stelu?a, 2013. "The Analysis of the Total Quality Management Effects in S.C. Cupidon S.A. from Saturn Resort and their Impact on the Organization Competitiveness," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 757-762, May.
    • Handle: RePEc:ovi:oviste:v:xii:y:2012:i:1:p:757-762
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    References listed on IDEAS

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    1. Anonymous, 1949. "Council of Europe," International Organization, Cambridge University Press, vol. 3(4), pages 729-732, November.
    2. Anonymous, 1949. "Council of Europe," International Organization, Cambridge University Press, vol. 3(3), pages 551-552, August.
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    More about this item

    Keywords

    EFQM Excellence Model; Romanian Model of Business Excellence; Total Quality Management; determinant factors; results;
    All these keywords.

    JEL classification:

    • M - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics

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