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IT Service Management- Key to Success in Business

Author

Listed:
  • Bozga Liviu

    (University Politechnica Bucharest)

  • Mateescu Mihaela

    (CEIS, Romanian Academy)

  • Gheorghe Marian

    (University Politechnica Bucharest)

Abstract

This paper presents several issues of the management of IT services and their evolution, with focus on ITSM methodology. It includes a short description of the methodology, together with the costs and benefits it brings, as well as several strategies aimed to increase IT organization performance

Suggested Citation

  • Bozga Liviu & Mateescu Mihaela & Gheorghe Marian, 2013. "IT Service Management- Key to Success in Business," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 419-423, May.
    • Handle: RePEc:ovi:oviste:v:xii:y:2012:i:1:p:419-423
    as

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    References listed on IDEAS

    as
    1. Anonymous, 1949. "Council of Europe," International Organization, Cambridge University Press, vol. 3(4), pages 729-732, November.
    2. Anonymous, 1949. "Council of Europe," International Organization, Cambridge University Press, vol. 3(3), pages 551-552, August.
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    More about this item

    Keywords

    IT Service Management; Knowledge Management; Information Professionalys;
    All these keywords.

    JEL classification:

    • L10 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - General
    • L21 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Business Objectives of the Firm
    • L25 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Performance
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software

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