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Industrial Organization and Consumer Satisfaction-Dissatisfaction

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  • Fornell, Claes
  • Robinson, William T

Abstract

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Suggested Citation

  • Fornell, Claes & Robinson, William T, 1983. "Industrial Organization and Consumer Satisfaction-Dissatisfaction," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 9(4), pages 403-412, March.
  • Handle: RePEc:oup:jconrs:v:9:y:1983:i:4:p:403-12
    DOI: 10.1086/208934
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    Cited by:

    1. Gurdon, Michael A. & Savitt, Ronald & Pribova, Marie, 1999. "Consumer activism in the Czech Republic: the role of exit and voice in a changing economy," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 28(1), pages 3-19.
    2. Vogel, Julia & Paul, Michael, 2015. "One firm, one product, two prices: Channel-based price differentiation and customer retention," Journal of Retailing and Consumer Services, Elsevier, vol. 27(C), pages 126-139.
    3. Laharish Guntuka, 2022. "Inter-Firm ESG Rivalry: A Competitive Dynamics View," Sustainability, MDPI, vol. 14(20), pages 1-17, October.
    4. Andreas Herrmann & Frank Huber & Martin Wricke, 1999. "Die Herausbildung von Zufriedenheits-urteilen bei Alternativenbetrachtung," Schmalenbach Journal of Business Research, Springer, vol. 51(7), pages 677-692, July.
    5. Babin, Barry J. & Griffin, Mitch, 1998. "The nature of satisfaction: An updated examination and analysis," Journal of Business Research, Elsevier, vol. 41(2), pages 127-136, February.
    6. Anna Dewalska-Opitek & Katarzyna Bilińska & Marek Cierpiał-Wolan, 2022. "The Application of the Soft Modeling Method to Evaluate Changes in Customer Behavior towards e-Commerce in the Time of the Global COVID-19 Pandemic," Risks, MDPI, vol. 10(3), pages 1-13, March.
    7. Reinartz, Werner & Haenlein, Michael & Henseler, Jörg, 2009. "An empirical comparison of the efficacy of covariance-based and variance-based SEM," International Journal of Research in Marketing, Elsevier, vol. 26(4), pages 332-344.
    8. Rodgers, Waymond, 1999. "The influences of conflicting information on novices and loan officers' actions," Journal of Economic Psychology, Elsevier, vol. 20(2), pages 123-145, April.

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