IDEAS home Printed from https://ideas.repec.org/a/oup/jconrs/v45y2019i6p1164-1193..html
   My bibliography  Save this article

Delicate Snowflakes and Broken Bonds: A Conceptualization of Consumption-Based Offense

Author

Listed:
  • Peggy J Liu
  • Cait Lamberton
  • James R Bettman
  • Gavan J Fitzsimons
  • Eileen Fischer
  • Linda L Price
  • Peter R Darke

Abstract

When do consumers experience offense due to another individual’s choice, use, display, gifting, sharing, or disposal of a product? Why do they experience offense, and does it matter if they do? In this article, we first draw from past work in multiple disciplines to offer a unique conceptualization of consumption-based offense. We then develop a framework of types of violations that may generate consumption-based offense and propose a set of affective, consumption, and cognitive outcomes we anticipate may follow. We close by offering an agenda for future research that may establish the antecedents and consequences of different types of consumption-based offense, glean new insights from past findings through integration of this novel construct, and offer practical insights into the effects and management of consumption-based offense both in consumers’ lives and in the marketplace.

Suggested Citation

  • Peggy J Liu & Cait Lamberton & James R Bettman & Gavan J Fitzsimons & Eileen Fischer & Linda L Price & Peter R Darke, 2019. "Delicate Snowflakes and Broken Bonds: A Conceptualization of Consumption-Based Offense," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 45(6), pages 1164-1193.
    • Handle: RePEc:oup:jconrs:v:45:y:2019:i:6:p:1164-1193.
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1093/jcr/ucy051
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Friedmann, Enav & Weiss-Sidi, Merav & Solodoha, Eliran, 2024. "Unveiling impact dynamics: Discriminatory brand advertisements, stress response, and the call for ethical marketing practices," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
    2. Guang-Xin Xie & Hua Chang & Tracy Rank-Christman, 2022. "Contesting Dishonesty: When and Why Perspective-Taking Decreases Ethical Tolerance of Marketplace Deception," Journal of Business Ethics, Springer, vol. 175(1), pages 117-133, January.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:oup:jconrs:v:45:y:2019:i:6:p:1164-1193.. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: the person in charge (email available below). General contact details of provider: https://academic.oup.com/jcr .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.