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The Importance and Functional Significance of Affective Cues in Consumer Choice

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  • Peter R. Darke
  • Amitava Chattopadhyay
  • Laurence Ashworth

Abstract

Existing evidence for affect's influence on information processing and choice under high elaboration is mixed. In addition, affective choice is often viewed as erroneous in that it is assumed to lead to regret. We show that affect has a reliable impact on choice under high elaboration, which occurs through a combination of heuristic and systematic processing. Furthermore, consumers were able to correct for the impact irrelevant affect had on systematic processing but not for its impact on less conscious heuristic processing. Finally, affective purchases led to greater long-term satisfaction for important purchases, suggesting that affective choice can be functional. (c) 2006 by JOURNAL OF CONSUMER RESEARCH, Inc..

Suggested Citation

  • Peter R. Darke & Amitava Chattopadhyay & Laurence Ashworth, 2006. "The Importance and Functional Significance of Affective Cues in Consumer Choice," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 33(3), pages 322-328, October.
    • Handle: RePEc:oup:jconrs:v:33:y:2006:i:3:p:322-328
    DOI: 10.1086/508437
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    Cited by:

    1. Suwelack, Thomas & Hogreve, Jens & Hoyer, Wayne D., 2011. "Understanding Money-Back Guarantees: Cognitive, Affective, and Behavioral Outcomes," Journal of Retailing, Elsevier, vol. 87(4), pages 462-478.
    2. Jonah Berger & Matthew D Rocklage & Grant Packard, 2022. "Expression Modalities: How Speaking Versus Writing Shapes Word of Mouth [Affective and Semantic Components in Political Person Perception]," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 49(3), pages 389-408.
    3. Kim, Dohee & Park, Byung-Jin (Robert), 2017. "The moderating role of context in the effects of choice attributes on hotel choice: A discrete choice experiment," Tourism Management, Elsevier, vol. 63(C), pages 439-451.
    4. Lee, Julie Anne & Kacen, Jacqueline J., 2008. "Cultural influences on consumer satisfaction with impulse and planned purchase decisions," Journal of Business Research, Elsevier, vol. 61(3), pages 265-272, March.
    5. Samer Sarofim & Elizabeth Minton & Amabel Hunting & Darrell E. Bartholomew & Saman Zehra & William Montford & Frank Cabano & Pallab Paul, 2020. "Religion's influence on the financial well‐being of consumers: A conceptual framework and research agenda," Journal of Consumer Affairs, Wiley Blackwell, vol. 54(3), pages 1028-1061, September.
    6. Sahay, Arvind, 2013. "A Customer Oriented Approach To Identifying Competitive Advantage," IIMA Working Papers WP2013-05-08, Indian Institute of Management Ahmedabad, Research and Publication Department.

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