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Motivated Forgetting in Response to Social Identity Threat

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  • Amy N. Dalton
  • Li Huang

Abstract

Motivated forgetting is a psychological defense mechanism whereby people cope with threatening and unwanted memories by suppressing them from consciousness. A series of laboratory experiments investigate whether social identity threat can motivate people subsequently to forget identity-linked marketing promotions. To this effect, whereas social identity priming improves memory for identity-linked promotions, priming coupled with social identity threat (i.e., negative identity-related feedback) impairs memory. Importantly, this identity threat effect occurs only among people who identify strongly with their in-group and only for explicit memory. Implicit memory, in contrast, remains intact under threat. Additionally, the identity threat effect is eliminated (i.e., explicit memory is restored) if people affirm the threatened social identity, thereby mitigating the threat, prior to memory retrieval. Finally, the identity threat effect occurs only when automatic processes guide forgetting. When forgetting is guided by deliberate and controlled processes, the to-be-forgotten memories intrude into consciousness.

Suggested Citation

  • Amy N. Dalton & Li Huang, 2014. "Motivated Forgetting in Response to Social Identity Threat," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 40(6), pages 1017-1038.
  • Handle: RePEc:oup:jconrs:doi:10.1086/674198
    DOI: 10.1086/674198
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    Cited by:

    1. Darren W Dahl & Eileen Fischer & Gita V Johar & Vicki G Morwitz, 2017. "Making Sense from (Apparent) Senselessness: The JCR Lens," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 44(4), pages 719-723.
    2. Bee, Colleen & King, Jesse & Stornelli, Jason, 2021. "Are you with us or against us? The role of threat and anger in sport sponsorship," Journal of Business Research, Elsevier, vol. 124(C), pages 698-707.
    3. Vasileios Davvetas & Aulona Ulqinaku & Constantine S. Katsikeas, 2024. "Brand transgressions: How, when, and why home country bias backfires," Journal of the Academy of Marketing Science, Springer, vol. 52(4), pages 976-997, July.

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