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Implementation of the Competence-based Approach in Sector “Tourism”

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  • Ivanka Nikolova

    (University of National and World Economy, Sofia, Bulgaria)

Abstract

The article focuses on the need to implement the competence-based approach in the process of managing people as a factor of production. It considers the essence and opportunities of the approach it offers organisations when integrating the systems in human resources management and synchronising the activity among departments in the enterprise. The two approaches used to understand the essence of competence, implemented in USA and Europe, respectively, have been presented. The article illustrates a competence-based model and competences, essential to managerial positions in the hospitality industry. Those competences have been arrived at on the basis of empirical research conducted in USA. The main part of the article focuses on a project, implemented in Bulgaria, related to improving the adaptability, efficiency and the balance between demand and supply on the labour market through establishing an evaluation system of the competences of the workforce at industry and regional level.

Suggested Citation

  • Ivanka Nikolova, 2014. "Implementation of the Competence-based Approach in Sector “Tourism”," Ikonomiceski i Sotsialni Alternativi, University of National and World Economy, Sofia, Bulgaria, issue 4, pages 85-98, December.
    • Handle: RePEc:nwe:iisabg:y:2014:i:4:p:85-98
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    Keywords

    competence-based approach; tourism;

    JEL classification:

    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

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