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„Mehr sein als eine Nummer“ – Arbeitsmarktdienstleistungen aus der Nutzerperspektive

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  • Henke, Jutta

Abstract

German labour market legislation was supposed to provide a new setting for ‘modern employment services’. So, what about those services? Key features of the new service processes are presented and evaluated from the point of view of job-seekers. Findings are based on 272 interviews with unemployed persons and job-seeking participants. One subgroup of our interviewees had been served under the standard service schemes of nine employment agency ‘customer centres’, while the other group participated in pilot schemes offering intensified assistance. The paper represents the first effort to systematically study how these groups judge counseling and placement services. The conclusion is that co-production is challenged by a high degree of standardization, and the prevalence of an activating employment service can encroach upon both the dignity and autonomy of its clients.

Suggested Citation

  • Henke, Jutta, 2014. "„Mehr sein als eine Nummer“ – Arbeitsmarktdienstleistungen aus der Nutzerperspektive," WSI-Mitteilungen, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 67(3), pages 236-243.
    • Handle: RePEc:nms:wsimit:10.5771/0342-300x-2014-3-236
    DOI: 10.5771/0342-300X-2014-3-236
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    Cited by:

    1. Karola Blaha, 2014. "Interaktionsmuster zwischen AMS-BeraterInnen und Arbeitslosen während des Beratungsgesprächs," Wirtschaft und Gesellschaft - WuG, Kammer für Arbeiter und Angestellte für Wien, Abteilung Wirtschaftswissenschaft und Statistik, vol. 40(4), pages 609-648.

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